Emergency Shelter Operator

Position Title: Emergency Shelter Operator 

Department: Homeless Guest Services 

Reports To: Director of Homeless Guest Services 

Status: Full-time, Non-Exempt, Hourly 

General Function: The Homeless Guests Services Assistant’s responsibilities include overseeing nightly & daily Homeless Guest Services activities, including check-out, breakfast, day space, check-in, showers, dinner, data entry, homeless volunteers, and community volunteers. This position provides additional administrative and operational support as needed. Supports and implements the vision and values of the Santa Barbara Rescue Mission.  

Job Specifics: This position will primarily work morning shifts (6am to 2pm), which could include weekends, with occasional night
shifts and some holidays. 

Position Requirements: 

• Administrative competencies to handle homeless program logistics 

• Displaying leadership and compassion to our guests 

• Personable, amiable, and adaptable in a team environment 

• Demonstrate excellent time management skills, a high level of organization, record keeping, and the desire to proactively seek out and initiate tasks 

• Handle multiple tasks, work under pressure, and respect confidentiality in a mature and professional manner 

• Must be able to work nights, weekends, and some holidays.  

• Attend department meetings or check in meetings with the Director of Homeless Guest Services 

• Volunteer or professional experience working with people experiencing homelessness or addiction is a plus 

Principal Activities:  

1. Assist with Emergency Shelter Operations 

• Oversee day-to-day shelter operations including guest check-out, breakfast, check-in, showers, dinner, and bed assignments 

• Maintain a safe environment within the shelter 

• Manage guest mail 

• Maintain staff log 

• Orient new guests to evening processes; be available to answer questions and assist guests with completing forms 

• Maintain photos of guests in database 

• Maintain accurate records in computer databases and files and input accurate data 

• Handle in-kind donations and distribution to guests 

• Receive and respond to all Homeless Guest Services phone/email inquires 

2. Be a contributing member of the Homeless Guest Services team 

• Meet with Homeless Guest Services team to discuss operations and guests 

• Keep team apprised of guest issues and concerns 

• Maintain good rapport with Men’s staff and security personnel with a willingness to work together to solve difficult problems 

• Act as a responsible party, alongside SBRM Men’s Staff or security personnel, for any problems, emergencies, or disputes that can arise while guests are on SBRM property 

• Assist with cleaning and maintenance of homeless guest services facility (e.g. laundry, reporting facility issues, light cleaning) 

Compensation and Benefits 

• $22/hr to $23/hr DOE 

• Accured sick and vacation time off 

• Paid holiday time off 

• 4% 403(b) employer match 

• Medical, Dental, and Vision Health Insurance 

Effect on the End Result: 

This position contributes to the efficient, organized, safe, and compassionate operations of the Emergency Shelter at the Santa Barbara Rescue Mission.