Emergency Veterinary Client Service Coordinator

Description

Partner Veterinary is looking for Emergency Coordinators to join our Frederick, MD team!

Partner Veterinary Emergency & Specialty Center (PVESC) is a women founded and lead business. Be a part of reimagining and transforming the veterinary profession by joining our team at our Emergency, and Specialty hospital in Frederick, MD!  

Do you want to grow and advance your skills? Partner Veterinary has you covered!

• We provide our team members with the tools, resources, training, and administrative support to promote an engaging work culture. 

To set you up for success, 

• We gift you a *wellness week of PTO after 90 days of employment. This includes 30-40 hours of initial PTO dependent upon your schedule. Partner Veterinary recognizes the demand on veterinary professionals, and this wellness week allows you to rest and relax after you begin your new position with us.

What does your day look like at Partner?

The Client Service Coordinator is the first face and voice of Partner Veterinary. The impact of this allows you to communicate with patience and compassion to clients with an “I can help” approach. 

The daily emphasis is on tasks that support and facilitate team and client communication and coordination. This includes updating team members, other services, and the referring community on patient cases.  Additional tasks include performing duties such as accurately entering service charges in the processing database and completing end of day financial tasks. 

You will work with unique and varied cases, and you have the resources to enable optimal patient outcomes.

Our team member benefits and perks:

Pay & Benefits:

• $18-$26/hr (based on skills & years of experience) 
• *Paid wellness week off after completing 90 days
• 3 weeks paid vacation, prorated your first year
• Overnight and weekend shift differential
• Annual uniform allowance
• Contribution to health insurance
• 401K
• Vision Coverage
• Dental Coverage
• Short Term Disability Coverage
• Company Paid Life Insurance & Long-Term Disability

Perks:

• Bring your pet to work during your shift
• Get role-specific training
• Clear and transparent career development paths

Our 20,000 square foot reimagined building and team design includes:

• Conscious and deliberate building design layout that encourages interdepartmental communication and collaboration
• Unique support roles that enable our team to practice at your highest level 
• Scribes document exams and facilitate discharging appointments
• Onsite MRI, CT, Fluoro, and more bells and whistles 

Requirements

• Minimum 2 years’ ER/urgent/specialty care veterinary client service experience, preferred
• Understanding of veterinary workflows, procedures, and medical terminology
• A curious and motivated energy 
• Interest in collaborating with the teams across the Partner network 
• Ability to quickly process, analyze, and react to unplanned and emergent medical situations without delay, so as to ensure the safety of team members and patients

Our core values:

• Reimagine
• Fearlessness
• Community Care 

About us:

The Partner Veterinary mission is to transform the team experience and create an optimal environment for our team members, our partners, pet families, and the patients we are dedicated to caring for. 

Are you ready to learn more? Visit our website and apply on our careers page. We look forward to meeting you!