Emirates Centralized Load Controller Coordinator

This role is responsible to coordinate and communicate all airside activities in respect to the Arrival and Departure of aircraft, ensuring that policies and guidelines for safety are adhered to as well as punctuality and services are fulfilled. Position requires adherence to all standards, procedures ensuring all work is performed safely and is supported by established procedures and protocols.

Main accountabilities include: 

• Compliance and adherence to all FAA, TSA and Airport Rules and Regulations


• Monitor ramp personnel for compliance with all Rules and Regulations


• Ensure that all ground service equipment is used in a proper and safe manner


• Obtain flight information and briefs of all staff concerned


• Prepare gate for arrival (positioning of ramp equipment)


• Marshalling and parking aircraft into the correct parking marker and ensure that staff do not approach the aircraft until the beacon lights are turned off and engines are spooled down


• Liaise with central departure control


• Obtain valid loading instruction and brief all concerned ramp staff


• Verify that all planned dead loads are correct according to the loading instruction


• Initiate and supervise the loading of the aircraft and ensure that it is loaded in accordance with the valid loading instructions


• Liaise with the Baggage Coordinator to check on the baggage handling process to ensure that adequate loading space is available and check on connecting baggage


• Ensure that any/all deviations or incidents are reported to supervisory/Manager staff on duty


• Reporting and handling of occurrences to ensure compliance with quality assurance activity


• Sends Load Distribution Messages, Load Distribution Sheet, and necessary flight related reports as required by Air carrier


• Comprehends the progress of cargo acceptance and build-up


• Identifies and handles special cargo and proper dangerous goods


• Prepares and maintains Load Planner log


• Air cargo handling to include aircraft structures and contours; weight limitations; special cargo; build-up and breakdown


• Ramp handling procedures to include safety, hand signals, aircraft towing, and loading/unloading methods


• Able to meet the Station’s attendance standards


• Other duties as assigned

Safety, Security and Compliance

All employees have a responsibility and duty whilst at work to:

• Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work


• Fully versed in International Aviation Safety and Security standards and passionate about promoting them within the organization


• Co-operate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company


• Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety, or welfare reasons


• Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety


• Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in this manual


• Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures


• Fully understand the company health and safety policy


• Attend training courses as may be arranged by the Company

Qualifications and Experience

• Minimum 6 months experience ramp handling on wide body aircrafts


• Must be at least 18 years of age


• Understands Unit Load Device and Ground Service Equipment handling and operation procedures


• Clean performance and attendance record


• No safety violations


• Current in all areas of training


• Must possess excellent interpersonal and presentation skills


• Ability to communicate effectively and clearly to Flight Crew, Station Customers


• Good written communication skills: completion of forms, checklists, shift summaries


• Computer literate


• Ability to comprehend manuals


• Demonstrate proficiency in Ramp Handling


• High School Diploma or General Education degree (GED); one to three months related experience and/or training; or equivalent combination of education and experience


• Must be able to communicate and comprehend in the English language (reading, writing and speaking)


• Ability to read and comprehend instructions, short correspondence, and memos


• Ability to effectively present information on one-on-one and small group situations to customers, clients, and other employees of the organization


• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers


• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions


• Ability to deal with problems involving a few concrete variables in standardized situations


• Possess/maintain a valid driver’s license and other FAA/Airport required identification/seals or authorizations


• Must pass all pre-employment testing to include drug testing and a physical


• Must be able to obtain and maintain all required airports and customs badges/seals


• Must be available and flexible to work variable shifts including weekends and holidays if required


• Able to remain calm and efficient under pressure


• Competent in handling difficult situations


• Ability to safely lift up to 70 pounds


• Advanced computer skills

Benefits 

• Advancement Opportunities 


• Health Plans through Maritain Health that offer a variety of coverage


• Dental Plans through Delta Dental


• Vision Insurance Plan through Met Life Vision


• Paid Vacation / Sick (fulltime employees)


• Critical Illness Coverage Plan


• Hospital Indemnity Coverage Plan


• Voluntary Life and AD&D Insurance


• 401K Savings Plan


• Employee Assistance Program


• Prepaid Legal Coverage Plan


• Identity Theft Protection Plan


• Pet Discount Coverage and Pet Insurance Plan