Employee & Labor Relations Officer

JOB SUMMARY

The Employee & Labor Relations Officer is responsible for fostering a positive work environment by managing employee relations, labor relations, and workplace compliance matters. This role ensures fair and consistent application of company policies, labor laws, and collective agreements, while promoting effective communication between employees, management, and labor unions (if applicable).

The Officer handles employee concerns, grievances, and disciplinary cases, providing guidance to both staff and management on labor relations issues. They support the development of employee engagement initiatives, conflict resolution strategies, and labor negotiations to maintain a harmonious and legally compliant workplace.

Ultimately, the Employee & Labor Relations Officer plays a key role in safeguarding employee rights, minimizing workplace disputes, and supporting the organization’s overall HR strategy. 

KEY RESPONSIBILITIES

Employee Relations Management

• Serve as the first point of contact for employee concerns, grievances, and workplace conflicts.
• Provide guidance and support to managers and employees on employee relations issues.
• Promote open communication to maintain a positive and productive work environment. 

Labor Relations & Compliance

• Ensure compliance with labor laws, government regulations, and company policies.
• Support collective bargaining processes and labor union negotiations (if applicable).
• Monitor and implement provisions of collective bargaining agreements (CBA). 

Disciplinary & Grievance Handling

• Manage investigations of employee complaints, misconduct, or violations of policies.
• Recommend and facilitate appropriate disciplinary actions in accordance with due process.
• Maintain accurate records of grievances, hearings, and outcomes.

Policy Development & Implementation

• Assist in the formulation, review, and enforcement of HR and labor-related policies.
• Ensure consistent application of workplace policies and procedures across departments.

Employee Engagement & Communication

• Support employee engagement initiatives to strengthen morale and retention.
• Organize programs that promote employee welfare, well-being, and workplace harmony.
• Foster positive management–employee relations through regular dialogues and feedback sessions. 

Reporting & Documentation

• Prepare reports on employee relations trends, disciplinary cases, and grievance statistics.
• Maintain confidential employee relations records and documentation. 

Training & Advisory

• Conduct orientations and training for managers and employees on labor laws, grievance handling, and workplace policies.
• Advise leadership on emerging employee relations issues and recommend preventive measures.
• Performs other tasks that may be assigned from time to time

Education & Certification

• Bachelor’s degree in human resource management, Psychology, Business Administration, Law, or a related field.
• Professional certifications in Labor Relations, Industrial Relations, or HR (e.g., CHRP, CHRM) are an advantage.

Experience

• At least 2–3 years of experience in employee relations, labor relations, or human resources.
• Experience in grievance handling, disciplinary case management, and policy implementation.
• Exposure to union/labor relations and collective bargaining (preferred, if applicable).

Knowledge

• Strong knowledge of Philippine Labor Code, DOLE regulations, and HR best practices.
• Familiarity with conflict resolution, workplace investigations, and due process procedures.
• Understanding of employee engagement and organizational culture-building.

Skills

• Excellent communication (verbal and written) and interpersonal skills.
• Strong conflict resolution, negotiation, and mediation abilities.
• Analytical and problem-solving skills for handling complex employee issues.
• Ability to maintain confidentiality and exercise sound judgment in sensitive matters.
• Proficient in MS Office and HRIS systems.

Personal Attributes

• High level of integrity, professionalism, and impartiality.
• Empathetic yet firm approach to decision-making.
• Ability to work independently and collaboratively with management and employees.
• Strong organizational and time-management skills.