Employee Benefits Client Manager

Job Title: Client Manager– Employee Benefits

Location: Jenison, MI Hybrid
Department: Employee Benefits
Reports To: EB Manager 

Position Overview

We’re looking for an experienced client manager to join our team and manage middle-market clients ranging from 20-100 employees.   You’ll work closely with business owners, HR teams and our client development team to maintain client relationships, manage renewals, account round and provide guidance. 

Key Responsibilities:

• Serve as the primary day-to-day contact for an established book of business


•  Manage new business and renewal marketing process


• Work with client development team to develop renewal strategies


• Prepare renewal presentations and employee communications


• Run reporting and data analytics 


• Keep up to date with compliance and regulation


• Identify cross sell and account rounding opportunities


• Keep client information up to date in agency management systems


• Work with carriers to resolve service and claims issues

Qualifications

• 5+ years of experience in employee benefits


• Strong understanding of fully insured and level funded plans


• Knowledge of ancillary benefits, COBRA, ACA, Section 125 and general compliance


• Excellent communication and relationship-building skills  


• Strong project management abilities


• Proficiency in Microsoft Office


• Active Michigan Life & Health License

Preferred Qualifications

• Experience working in the 20-100 employee space


• Experience creating enrollment materials


• Experience with Employee Navigator and Epic

Our Core Values

Our work is guided by a shared commitment to:

• A Spirit of Excellence – We embrace change as an opportunity to grow


• A Servant’s Heart – We put others first even when it doesn't benefit us 


• A Champion’s Resolve – We find ways to solve the problem

Compensation & Benefits

• Competitive salary based on experience


• Comprehensive health, dental, and vision coverage


• Retirement plan with employer contribution


• Paid time off and company holidays


• Professional development and licensing support

Equal Opportunity Employer

Highstreet is an equal opportunity employer.

Is this you?  Apply to find out!