Employee Benefits Client Service Representative (Ahern Insurance Brokerage)

**Acrisure LLC**
**Employee Benefits Client Service Representative (Ahern Insurance Brokerage)**
**Ahern Insurance Brokerage - San Diego, CA - Full Time**
Acrisure has been named the fastest growing insurance brokerage firm three years in a row by Business Insurance Magazine. We have over 600 locations across the US and continue to grow every month. To fuel that growth, we have another exciting opportunity for an **Employee** **Benefits Client Service Representative** with **Ahern Insurance Brokerage**, an Acrisure Agency Partner. * Assists Account Management Team with day-to-day administrative needs, such as claims and billing resolution, and other service related items
* Manages benefits enrollment and terminations, including COBRA qualifying event notifications
* Investigates and resolves complex issues with both carriers and clients, including claims and billing resolution, provider inquiries, provider referral issues and other administrative issues
* Performs billing audits and reconciliation
* Assists with HRIS/BenAdmin system implementation, renewal updates and testing
* Processes incoming Broker of Record letters, gathers new client benefit information, adds policy and commission structure to agency management system
* Assists with new carrier and plan implementations
* Assists with the individual life and disability application process
* Reviews policies and contracts for accuracy
* Responsible for printing/binding of sales and renewal presentations and coordination of enrollment kit orders
* Prepares client mailings, including birthday/holiday gifts
* Assists with organizing client health expos and wellness events
* Schedules and coordinates internal and external meetings
* Strong attention to detail and proofreading skills
* Ability to produce high quality work in a fast paced environment
* Work as a team member to achieve department goals and overall company goals
* Strong multi-tasking, organizational, communication and grammatical skills
* Ability to work independently of continuous supervision and stay focused on the project at hand
* Ability to take direction and/or constructive criticism well
* A positive outlook and desire to learn and grow with the organization
* Excellent communication skills with the ability to provide clear, concise and accurate information in a written and verbal format
* Strong organizational skills with the ability to prioritize projects according to deadlines and urgency
* Flexibility, willing to wear many hats and assist team members in any other capacity relating to client services

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