Employee Experience Coordinator

JOB SUMMARY

Reports to the Assistant Director of People Services. Primarily responsible for ensuring an exceptional experience for temporary International Team Members to include housing operations, onboarding, training and development and cultural/wellness programs. Secondary responsibilities include administrative support to all People Services/Recruiting Directors, and human resources support for all Team Members.

Benefits

•           Health, Dental, Vision Insurance

•           Life and AD&D Insurance

•           Long-Term Disability Insurance

•           Voluntary Accident and Critical Illness Plans

•           Optional Supplemental Life Insurance

•           401k match of 100% for 5%

•           Referral Bonuses

•           Hotel, Restaurant, Spa and Retail Discounts at Our Portfolio of Hotels

•           Paid Time Off – Earn up to 2 Weeks of PTO Within Your First Year

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years’ experience in human resources, management or maintenance operations, or related professional area.

OR

• 2-year degree from an accredited university in Human Resources, Business Administration, or related major; 1 year experience in human resources, management or maintenance operations, or related professional area.

CORE WORK ACTIVITIES

Managing Employee Housing Goals

• Coordinate room placements for each new team member in contracted housing


• Checks in the Team Member with the Housing Check In / Check Out Form and issues the linen and key/door code to the staff


• Upon staff check-out from the housing, completes clearance as per the Housing Check In / Check Out Form and reports to People Services for any further follow-up


• Inspects the cleanliness of the Housing Public Areas and the employee rooms on weekly basis and corrects issues as needed.


• Schedules regular housing cleanliness inspection.


• Liaises with engineering and maintenance contractors to correct issues in Housing


• Implements the Housing Rules and Regulations.


• Report special disciplinary issues to People Services and educates employees as needed.


• Maintains room key copies per policy.


• Liaises with contractor to conduct regular checks on the fire equipment and electrical facilities; keeps records per policy.


• Maintains records of housing issues (e.g., maintenance requests, special staff requests, check-in and out details).


• Updates rooming list on weekly basis


• Assist People Services with the Linen Purchase/ Replacement Plan per appropriate schedule


• Maintains the appropriate amount of store items (e.g., chemicals, garbage bags).


• Maintains an inventory for all housing items (e.g., beds, wardrobe, linens, electrical utensils, furniture, etc.).


• Enter and tracks Purchase Orders and invoices in Birch Street for all housing and People Services related costs.


• Weekly light cleaning and maintenance (painting, replacing door handles, handing curtains etc.) at housing  


• Schedules and provides transportation to and from social security office and for bank appointments (1 time) for new team members living in housing

Human Resource Administrative Support

• Overseeing tracking and team member support through onboarding completion (include International Recruiting assistance as well)


• Assist in new hire orientations and training


• Creates employee files and reviews monthly to ensure compliance with all state and federal laws. Help create recognition events for team members


• Create communication to be distributed throughout the property (newsletter, monthly calendar, etc.)


• Assists with shuttle runs in emergency situations


• Plan and execute cultural events and engagement activities within set budget monthly


• Work to implement ideas and programs that foster a positive workplace culture


• Assist with other People Services tasks as needed Additional Responsibilities

• Maintains strict confidentiality of all Team Member information, including personnel records, housing assignments, immigration-related details, disciplinary matters, and sensitive personal data, in accordance with company policy and legal requirements.


• Demonstrates the highest level of integrity and ethical conduct, ensuring fair, consistent, and respectful treatment of all Team Members while upholding company policies, brand standards, and People Services values.

Qualifications

A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring attention to detail.

• Flexibility. This is a demanding business, and we look for flexibility with work days and hours, but it’s also a lot of fun!


• Experience. Previous hospitality experience providing exceptional guest experience preferred.


• Great communicator. Providing amazing experiences requires the ability to communicate effectively both verbally and through legible writing.


• Competency in light maintenance and cleaning preferred (use a plunger, flip a breaker, change a light bulb, etc.)


• 2-3 years of experience in hospitality, maintenance, or administrative work preferred.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.