Employee Housing Manager

Job Summary

The Employee Housing Manager is responsible for coordinating the daily operations of the seasonal employee housing program. This position serves as the primary point of contact for employees residing in company-provided housing and helps ensure a safe, clean, and well-maintained living environment.

The Employee Housing Manager oversees housing assignments, move-ins and move-outs, inspections, resident records, transportation coordination, and communication with employees, vendors, and internal departments. This role plays an important part in supporting the employee experience and ensuring housing operations run smoothly throughout the season.

Essential Duties and Responsibilities

Employee Housing Operations

• Coordinate the daily operations of the seasonal employee housing program.


• Manage employee housing assignments, arrivals, departures, and room changes.


• Conduct move-in, move-out, and routine housing inspections.


• Maintain accurate records of housing occupancy, resident information, inspections, and inventories.


• Coordinate cleaning schedules and maintenance requests with Housekeeping, Facilities, and external vendors.


• Monitor housing conditions and ensure compliance with company housing policies.


• Serve as the primary point of contact for resident questions, concerns, and housing-related issues.


• Assist in resolving roommate conflicts, maintenance concerns, and other resident matters.


• Maintain inventory of housing supplies and submit replenishment requests as needed.


• Assist with housing-related invoice processing and documentation.


• Ensure housing units are prepared for incoming seasonal employees.

Employee Transportation

• Coordinate airport arrivals and departures for seasonal and international employees.


• Serve as the primary contact for transportation vendors.


• Assist with creating, maintaining, and communicating employee shuttle schedules.


• Coordinate approved transportation requests as needed.


• Review and process transportation-related invoices.

Administrative Support

• Maintain organized housing files, reports, and records.


• Track housing occupancy, availability, arrivals, and departures.


• Assist with onboarding activities related to employee housing.


• Provide regular updates and reports to Human Resources leadership.


• Perform additional administrative and Human Resources-related duties as assigned.


• Other HR Duties as needed.

Qualifications

• Associate degree preferred; equivalent work experience will be considered.


• 1-3 years of experience in hospitality, employee housing, property management, customer service, residential life, or a related field.


• Strong organizational and time-management skills.


• Excellent customer service and communication abilities.


• Ability to handle sensitive and confidential information with professionalism.


• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.


• Experience with UKG or other workforce management systems is a plus.


• Ability to manage multiple priorities in a fast-paced environment.


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  Flexibility to address urgent housing matters and respond to calls, emails, or emergencies during evenings, weekends, and holidays as needed.
  
  

Knowledge, Skills, and Abilities

• Strong verbal and written communication skills.


• Ability to build positive relationships with employees from diverse backgrounds.


• Effective problem-solving and conflict-resolution skills.


• Detail-oriented with strong organizational abilities.


• Ability to work independently and collaboratively across departments.


• Commitment to providing excellent employee service and support.

Physical Requirements

• Ability to walk housing properties and conduct inspections regularly.


• Frequent sitting, standing, walking, reaching, and use of hands.


• Ability to lift and move up to 25 pounds occasionally.


• Ability to operate a motor vehicle for housing-related responsibilities.


• Ability to work both indoors and outdoors as required.

Work Environment

• Combination of office work and on-site housing inspections.


• Frequent interaction with employees, managers, vendors, and service providers.


• Occasional exposure to outdoor weather conditions.


• Fast-paced environment supporting seasonal workforce operations.

Certificates, Licenses, and Registrations

• Valid U.S. Driver's License required.