Employee Relations Specialist - Human Resources Department

City/State:

Nyack, New York

Department:

Float

Work Shift:

Day

Work Days:

MON-FRI

Scheduled Hours:

8 AM-4:30 PM

Scheduled Daily Hours:

8 HOURS

Hours Per Pay Period:

40

Pay Rate/Range:

$74,000 - $84,000

 

Job Summary

Provides administrative support and back-up support to the Employee Relations Manager in employee relations functions. Responsible for initial intake of general employee complaints and concerns. Will provide support to the Records Custodian function in data entry and participation in auditing of files to ensure regulatory compliance. Serves as a member of the HR Audit Committee in support of the annual employee performance evaluation process. Responsible for appropriate documentation of employee relation concerns, maintaining logs for reporting purposes. Supports HR training initiatives.

Essential Functions

• A. Job Summary: Provides administrative support and back-up support to the Employee Relations Manager in employee relations functions. Responsible for initial intake of general employee complaints and concerns. Will provide support to the Records Custodian function in data entry and participation in auditing of files to ensure regulatory compliance. Serves as a member of the HR Audit Committee in support of the annual employee performance evaluation process. Responsible for appropriate documentation of employee relation concerns, maintaining logs for reporting purposes. Supports HR training initiatives.


• B. Essential Job Qualifications


• 1. Education: Bachelor’s degree in Business/HR preferred or equivalent-related experience
  2. Experience: 2-3 years HR experience required. Employee/labor relations preferred. UKG/Kronos and Workday experience preferred; experience with Collective Bargaining Agreements preferred
  3. Training/Certification: n/a
  4. Licensure: n/a
  5. Other: Demonstrates strong verbal and written communication skills, with the ability to manage multiple priorities, apply critical thinking to problem-solving, utilize business software applications (i.e. Microsoft Office Suite), and analyze data to develop actionable insights and recommendations.


• C. Job Specific Contacts


• 1. General Contacts: HR, Payroll, management, staff, physicians


• 2. Job Provides Direction to: N/A


• D. Environment and Demands


• 1. Environmental Demands: Office environment within a hospital setting. Visits to departments.


• 2. Essential Physical and Cognitive Demands, Manual Dexterity: Extended periods of sitting. Use of standard office equipment, i.e. phones, computers, copy machines, time clocks. Engaging with staff, visitors and callers. Sitting, standing, walking throughout the day. Multitasking.


• Part I: Hospital-Wide Standards
  A. Organizational: Demonstrates adherence to Montefiore Nyack Hospital “We Care” standards.


• WORKING TOGETHER


• “I will commit to work together in a courteous, respectful manner. I will demonstrate a positive spirit of service with all employees with whom I interact.”


• Place team success above individual recognition.
  Be receptive to new ideas and approaches within my workplace.
  Offer assistance generously without hesitation.


• EMPOWERMENT


• “I will be accountable, responsible, and self-directed in all aspects of my work at all times.”


• See projects through to ensure completion.
  Problem solve with patients, family members, and other employees.
  Follow up to ensure a resolution.


• COMMUNICATION


• “I will demonstrate positive communication in a clear, courteous and appropriate manner at all times.”


• Answer the phone within three rings if possible and identify myself, my department, and ask, “How may I help you”?
  Use effective verbal and written communication to patients, families, visitors, using the principles of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You)
  Use positive communication in my tone of voice, body language, and choice of words.
  Respond to e-mails in a courteous manner, with-in twenty-four hours.


• APPEARANCE


• “I will dress in a manner that reflects a professional and positive image of the hospital at all times”


• Maintain a clean, neat, and professional appearance which adheres to hospital dress code policy.
  Promote and adhere to Montefiore Nyack Hospital's guidelines regarding a safe and clean work environment for employees, patients, families and visitors.


• RESPONSIVENESS


• “I will demonstrate the ability to provide timely feedback and communication to patients, visitors, and coworkers.”


• Respond to patient call lights and ask if I can assist. (No Pass Zone).
  Respond empathetically.
  Apologize for delays and concerns.


• EXCELLENCE IN SERVICE


• “I will strive to ‘do my best everyday’ in exceeding customer expectations.”
  
  Anticipate and address my patients’, families and visitors needs.
  Avoid negativity and exhibit a “can-do” attitude.
  “Manage up” fellow employees, physicians, departments, and the organization, to increase patient confidence both internally and in the community.
  Exit elevators to accommodate our patients’ first.
  Acknowledge people in the hallway by smiling and making eye contact.
  Help lost guests and new employees by escorting them to their destination.


• B. MISSION/STRATEGIC PLAN:
  Demonstrates support of the mission and strategic action plan through the initiation and ongoing implementation/evaluation of department activities/plans.


• C. JOB SPECIFIC COMPETENCIES:
  Demonstrates the technical/professional knowledge, skills and abilities necessary for the successful operations of the department including, where applicable, age specific competency. *


• 1. Responsible for intake of employee concerns and escalating to Employee Relations Manager when appropriate.
  2. Maintain documentation on employee relations concerns for reporting purposes to various key stakeholders, i.e. WPV committee, health system reporting, legal requests, etc.
  3. Part of the HR Audit Committee for annual employee performance evaluations review. Review submissions, track revisions, and approval for issuance.
  4. Regulatory Compliance – Part of HR Tracer team for file audits in preparation of various county, state, and other governmental agency audits as well as accrediting agency visits. i.e. DOH, NYS, CAP, Joint Commission, etc.
  5. Partner with HR Records Custodian to ensure compliance with regulatory requirements for all HR personnel files. Monitoring updates and changes to requirements, ensuring information is communicated with HR.
  6. Support HR records compliance with license and credentials data entry into HR system.
  7. Participate in HR management training.
  8. Contribute to HR team, departmental and organizational efforts as required.
  9. Support HR department with front desk coverage when needed, i.e. lunch breaks, end of day shift, and vacations.
  10. Act as HR Specialist within HR system to support coverage and continuity of HRIS operations. Handles HRIS tasks as assigned.
  11. Performs all other related duties as assigned.


• * Document on addendum age specific competency.


• Part II: Employee Performance Standards


• A. CUSTOMER SERVICE:


• 1. Demonstrates the ability to create a positive interaction with the customer.


• 2. Demonstrates positive communication with people of different cultures, values & beliefs.


• 3. Demonstrates the ability to acknowledge customer concerns and takes corrective action.


• 4. Demonstrates compliance with identified customer service behaviors.


• 5. Provides escort to customers when necessary.


• 6. Demonstrates the ability to maintain employee confidence and keep payroll and human resources information confidential.


• B. PERFORMANCE IMPROVEMENT:


• 1. Participates in Department/Hospital-wide activities which improve processes and/or outcomes.


• 2. Utilizes resources to maintain and improve self development and knowledge.


• 3. Complies with licensure and/or certification requirements.


• 4. Participates in annual competency assessment.


• C. BUDGET:


• 1. Demonstrates fiscally prudent use of equipment and supplies.


• 2. Utilizes charge process for supplies/equipment.


• D. PROJECTS/ASSIGNMENTS:


• 1. Completes projects/assignments within projected time frames and expectations.


• 2. Participates in committees and task forces as requested.


• 3. Performs other duties as assigned within classification.


• 4. Assists with the orientation process for new hires.


• Addendum:


• Age Specific Competence FOR THOSE STAFF WITH REGULAR CLINICAL CONTACT


• (Attach supporting documentation of assessment of competency)


• 1. Within the scope of practice, assumes responsibility, as necessary, for the assessment, treatment and care of patients of all ages, from neonate to geriatric.


• 2. Displays competency in obtaining and interpreting the patient’s behavior based upon an understanding of cognitive, biopsychosocial, and aging processes.


• 3. Displays an understanding of the developmental needs of the patient when planning and implementing treatment or services.

Qualifications

• Bachelor Degree Preferred
• 1-3 years Human Resources work experience Required


• 1-3 years Employee Labor Relations Preferred


• 1-3 years UKG / Kronos experience Preferred


• 1-3 years Collective Bargaining Agreement Preferred
• Demonstrates strong verbal and written communication skills, with the ability to manage multiple priorities, apply critical thinking to problem-solving, utilize business software applications (i.e. Microsoft Office Suite), and analyze data to develop actionable insights and recommendations. (High proficiency)

 

Montefiore Nyack Hospital is an equal employment opportunity employer. Montefiore Nyack Hospital will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.