Employment Coach

FLSA Status: Non-exempt 

Salary Range:  Low  $48,450  per year  High  $53,295 per year  

Hourly Range:  Low $23.29 per hour  High  $25.62 per hour 

Schedule:  Workweek:  Monday – Friday between the hours of 8:00 am to 4:00 pm. Some off site work required. 

Job Summary:

As part of our comprehensive Workforce Development Department focused on assisting clients to increase their income, the Employment Coach provides job development services including vocational assessments, coaching on job search techniques, assistance with job placement and retention support. As part of SFH integrated services, the Employment Specialist works collaboratively and holistically to stabilize individuals in income, housing, and behavioral health. 

Essential Duties/Responsibilities:

• Engages with individuals experiencing homelessness to promote earned income opportunities, providing employment services or connecting them to other workforce development resources, including MassHire referrals. 
• Collaborates with participants on their caseload to develop personalized employment plans, incorporating wraparound services to support their journey toward income stability. 
• Provides coaching on effective job search strategies, assisting individuals in crafting resumes and cover letters that highlight their unique skills, experience, and qualifications. 
• Supports participants in identifying job opportunities, offering job placement assistance tailored to their needs, including  
• Guides participants in identifying and addressing barriers that may hinder job acquisition or advancement, offering direct support or referrals to appropriate resources. 
• Ensures participants have a realistic and supportive transition plan, fostering a smooth shift to sustainable employment. 
• Collaborates with internal and external partners to ensure participants exit homelessness and achieve long-term housing stability. 
• Maintains accurate and comprehensive records in required databases, tracking referrals, services provided, progress toward goals, and contract-specific requirements. 
• Self-monitors performance, ensuring measurable progress with participants and adherence to contract objectives, departmental goals, and agency-wide outcomes. 
• Adheres to the agency’s code of conduct in all interactions and activities. 
• Performs additional duties as assigned, contributing to the success of the team and the agency’s mission.  

Required Skills/Abilities:

• Proficiency in English. 
• Excellent verbal and written communication skills. 
• Basic understanding of and commitment to taking a person-centered, recovery-oriented, and trauma-informed approach.
• Proven ability to engage and support vulnerable individuals as well as motivate and guide them towards planning for and fulfilling short and long-term goals. 
• Proficiency with Microsoft Office Suite. 
• Bilingual (Spanish) a plus. 

Education and Experience:

• High School diploma or equivalent required. 
• Higher education in human services, counseling, or related field, preferred.  
• Experience providing case management services, employment, career counseling, job training or other workforce development related services preferred. 
• Experience working with vulnerable populations required.
• Lived experience of homelessness and/or recovery a plus. 

SFH is an Equal Employment Opportunity Employer is committed to a diverse and inclusive workforce where all staff can reach their fullest potential. We welcome – everyone who have lived experience of homelessness and/or recovery, and those who have faced historic barriers to competitive employment, in particular Black, Indigenous, and People of Color (BIPOC), and those who are multi-lingual or multi-cultural and members of the LGBTQ+ community. Reasonable accommodations may be made to enable individuals with disabilities to perform these duties.