Employment Outreach Navigator

Essential Job Duties and Responsibilities:

• Conduct outreach and navigation services in teams of 2-3, engaging with individuals in parks, libraries, faith-based communities, freeway underpasses, and similar areas.
• Provide information on health, wellness, and prevention services.
• Assist individuals in completing applications for benefits such as AHCCCS, SSI/SSDI, unemployment, and SNAP, as well as housing services, rental/utility assistance, and employment-related services.
• Help individuals obtain necessary documentation, including photo IDs, social security cards, and birth certificates.
• Connect individuals with community-based resources and educate them on available services.
• Work in unpredictable and fast-paced environments with individuals facing homelessness, legal challenges, and/or mental health or substance use issues.
• Oversee program development, monitoring, enrollments, and scorecard maintenance.
• Collaborate with Copa Health programs to provide appropriate short-term and long-term services.
• Offer case management-like services, including referrals and follow-ups, ensuring coordination of care.
• Maintain accurate records of services provided through the HMIS, electronic health records, and intake forms.
• Submit program reports as required.
• Connect individuals who are not enrolled in the Behavioral Health System with Copa Health Outpatient Health Home or other community agencies for assessment.
• Provide various covered services that have encounter value once enrolled in the electronic health record.
• Transport individuals as needed.
• Perform other duties as assigned.

Minimum Qualifications:

• High school diploma or GED required.
• At least one year of experience as a Navigator or working with people experiencing homelessness.
• Peer Support Training certification preferred or willingness to obtain certification.
• Lived experience in homelessness, mental health challenges, substance use, or trauma preferred.
• Knowledge of community resources in Arizona.
• Satisfactory work record as determined by Human Resources.
• Successful completion of Copa’s training program.
• Fingerprint clearance card from the Arizona Department of Public Safety or eligibility to obtain one within eight weeks of hire (Good Cause Exception must be resolved before the hire date).
• Pre-employment drug screening required.
• TB test clearance required at hire and annually.
• Valid Arizona driver’s license with state-minimum insurance coverage and ability to meet Copa Health’s driving requirements.

Working Environment

• Primarily field-based, traveling throughout Mesa 90% of the time.
• Standard work schedule: Monday – Friday.
• Physical demands include standing, walking, driving, and occasional lifting (up to 50 lbs).