Employment Services Manager

EMPLOYMENT SERVICES MANAGER

Reports To: Deputy Director, Program Services

Supervises: Employment Services Coordinator, Employer Services Coordinator, Administrative Assistant

Status: Regular, Full-Time; Exempt

Working Location: In-Person, Canton, Ohio

WHO IS WORKFORCE INITIATIVE ASSOCIATION (WIA): WIA's mission is to provide workforce development programs that serve area businesses and prepare adults and youth for worthwhile and sustainable employment, especially recognizing those economically disadvantaged individuals and others in special need, through the US Department of Labor’s Workforce Innovation & Opportunity Act federally funded programs. WIA also operates the OhioMeansJobs Centers in Stark and Tuscarawas Counties; a partnership of community organizations providing employment, training, and education resources. The centers are located in Canton and New Philadelphia. WIA staff fulfill roles that directly assist job seeker and business customers with their workforce needs.

WHAT WE ARE LOOKING FOR: We are looking to add an individual with experience in operational planning, implementation and performance management, building relationships, managing and developing staff along with great organizational skills and a positive attitude to our team.

WHAT WE OFFER:

• Participation in the Ohio Public Employees Retirement System (OPERS).
• Full-Time staff have access to comprehensive medical, dental and vision benefits; competitive sick/vacation leave; and company paid life insurance.
• Standard full-time work week of 37.50 hours (1950 hours per year).
• Compensation $55,000 - $70,000 commensurate with experience.

POSITION SUMMARY: 

The Employment Services Manager manages job seeker employment and employer services, and coordinates partner operations, in the OhioMeansJobs Stark and Tuscarawas County centers. Responsible for overall operational planning, implementation, and performance outcomes of the universal employment and career services related to the Workforce Innovation and Opportunity Act (WIOA) and other programs and grants administered by the organization.  

ESSENTIAL DUTIES AND RESPONSIBILITES include the following. Perform any other duties or tasks consistent with the nature of this position and the goals of the organization.

Employment Services:

• Manages the delivery of universal career services to job seekers at all customer points of access. Includes, but not limited to, orientation, job search assistance, workshops, rapid response, and resource room support.
• Ensures quality customer service and accessibility of services across all populations.
• Coordinates with partner agencies to offer integrated front-line services.
• Monitors performance metrics and ensures alignment with WIOA guidelines and local workforce goals.

Employer Services:

• Manages the delivery of workforce services for employers. Includes, but not limited to, job posting and recruitment assistance, candidate screening and referral, labor market and wage data, and rapid response coordination.
• Maintains relationships with local businesses to identify hiring needs and promote services.
• Oversees recruitment, job placement, and hiring events in collaboration with employers.
• Aligns employer outreach with local workforce plans and labor market trends.
• Tracks and reports on employer services performance metrics.
• Collaborates with workforce partners to ensure integrated and effective service delivery.

Job Center Partner Operations:

• Acts as the Job Center manager and coordinates partner activities and service delivery at all OhioMeansJobs Stark and Tuscarawas Counties’ points of access.
• Serves as partner communications point of contact.
• Coordinates partner meetings and agendas.
• Provides orientation for new partner staff and acts as liaison with partner management.

SUPERVISORY RESPONSBILITIES

Directly supervise employee(s) and carries out supervisory responsibilities in accordance with the organization’s policies, procedures, and applicable laws. Responsibilities include interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

EDUCATION and/or EXPERIENCE

• Bachelor’s degree in Human Services, Business Administration, Workforce Development, Human Resources or related field from an accredited college or university preferred; or five to seven years of experience; or equivalent combination of education and experience. 
• Minimum of three to five years of supervisory and/or management experience preferred.
• Familiarity with public sector employment and training program administration is beneficial.
• Excellent communication and team-building skills and the ability to communicate effectively in verbal and written form; as well as presenting detailed information to large groups.
• Ability to exercise independent judgment and effectively collaborate with all levels of the organization, customers and stakeholders.
• Ability to maintain confidentiality of customer and staff information. 
• Ability to plan, organize, prioritize, assign work, meet deadlines, and effectively manage multiple projects.
• Strong computer skills in Microsoft applications as well as the ability to navigate electronic software systems and web applications.
• Ability to travel for training or conferences, as needed. 
• Valid Ohio driver’s license.