Employment Support Specialist - Ticket to Work (Hybrid)

Description

Do you have a passion for changing lives in the community? Do you value a positive culture that promotes work/life balance while making a significant impact? CareerSource Suncoast serves thousands of employers and job seekers each year in the Sarasota/Manatee County area. Join our team if you want to create your next success story!

Compensation:

$42,000-$45,000 to start (Depends on Experience)

Benefits Offered:

We offer great benefits, including:

4 weeks PTO in 1st year- you can start using it after 90 days!

• Plus 12 paid holidays

Free Benefits:

• Medical plan with HSA: we contribute $1,000 annually to your HSA account to cover out of pocket expenses!) other low-cost plans available.
• Dental plan
• Life Insurance / Long-term Disability
• Professional development opportunities

401k plan-CSS contributes 7.5% of your salary to your account bi-weekly upon eligibility!

Other benefits available through payroll deduction include:

• Dependent medical - CareerSource Suncoast (CSS) contributes 25% towards dependent premiums
• Vision
• Dependent dental
• Additional life insurance/AD&D
• Dependent life
• Short term disability
• Supplemental insurance plans (Cancer, Accident, Hospital) that pay you directly for a covered event
• Legal Shield/LifeLock/Pet insurance

Employment Type:

Hybrid, Full-Time- Mon-Fri 8 am-5 pm 

EMPLOYMENT SUPPORT SPECIALIST

Reporting to: Employability Services Manager Status: FT/Non-exempt

This role supports the Manager and works with the Ticket to Work (TTW) program helping Sarasota/Manatee Counties’ job seeker clients who have a disability become employed. Services include job skills analysis, career planning, resume writing, job search assistance, and referrals to job training scholarships, networking, workshop events, and community resources. TTW is a volunteer program that clients join because they want to work but often need more assistance than the standard job seeker. 

Duties and Responsibilities:

• Support the TTW Manager
• Become proficient with TTW guidelines and eligibility 
• Review and respond to pending client referrals
• Create a positive, friendly, helpful, and welcoming environment for clients
• Support clients in making informed decisions about their career development and address client needs.
• Participate in case management and case note promptly and accurately in appropriate CRM system(s)
• Assist clients with Employ Florida registration
• Attend team meetings and employer outreach with the goal to assist client in job linkages
• Collect required documentation such as employment related information
• Help clients find employment by accessing and navigating job search websites, online tutorials 
• Critique, proofread, edit, and format client resumes.
• Help clients develop their budgets and track expenditures/expenses
• Coordinate services including development, implementation, and tracking clients' Career Plans, ITA's (Individualized Training Accounts), budgets, assessments, progress, financial aid programs, PELL grants, student loans, scholarships, and CareerSource Suncoast tuition assistance as required.
• Follow-up and review their employment/training plan progress with clients
• Perform other related job duties as requested

Other Duties

• Participate in CSS Community Partners meetings.
• Establish relationships with businesses exploring job opportunities for clients.
• Attend training sessions to enhance skills and program development.
• Perform other job duties as requested.

Note: The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position.

Requirements

Incumbent must be able to pass Social Security Administration security clearance (Suitability) and Credit Check

Education and Experience – Associates Degree from an accredited university or college in Business, Human Services, Education or related field plus 2 years related work experience, or equivalent combination of education and experience. Of the 2 years related experience, a minimum of 1 year of career development experience is preferred.

Minimum Digital Literacy – Average

• Competency in Microsoft Office (Word, Outlook, Excel).
• Must be competent with quick use of MS Word formatting features to include fonts, margins, bulleting, and troubleshooting of same.
• Must be able to maintain and update Outlook calendar on a daily basis, share calendar, and search others’
• Basic competency in social media (i.e. LinkedIn) including profile creation and regular monitoring. Support resources are available.
• Ability to write professional emails to a variety of audiences

Additional Qualifications

• Ability to work with culturally diverse populations
• Familiarity with the communities being served, with knowledge and understanding of local needs and resources
• Ability to convey information effectively
• Ability to develop and maintain professional working relationships with management, co-workers.
• Sensitivity to the reactions of others, understanding why they react as they do, and in turn, adjusting actions in relation to others’ actions
• Practice empathic communication, actively listening and giving full attention to what other people are saying, taking time to understand the points being made, asking clarifying questions as appropriate
• Use of critical thinking through logic and reasoning to problem solve

Tools or Equipment to Be Used

• A PC or related equipment and their designed function
• Various software packages, including Microsoft Word, Excel, Outlook, and SharePoint.
• Fax machine, photocopier, calculator, telephone

Competencies Required

1. Excellent customer service skills

2. Strong oral and written communication skills

3. Ability to organize and prioritize responsibilities

4. Self-motivated and able to motivate others

5. Use common sense and good judgment

6. High level of integrity, trustworthiness, and confidentiality protecting PII.

7. Initiative to take on responsibilities and challenges 

8. Self-Control by maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations

9. Reliable, responsible, and dependable while fulfilling obligations

Reasonable accommodation may be made to enable individuals with disabilities to perform the core duties and responsibilities of this job.

Behavior

The employee should display a positive view of the vision and purpose of the organization, conduct him/herself in a professional manner; and demonstrate responsible stewardship regarding the assets of the organization. Will be able to maintain effective working relationships with all levels of personnel and maintain confidentiality and security of the organization’s records and information.