Empowerment Services - Self Sufficiency Coordinator

Job Summary: 

The
SSC will support the transition of program participants as they address identified barriers to self-sufficiency. Utilizing a case management model, the SSC will maintain a positive and productive relationship with the client base to coach, mentor,
and facilitate activities that meet the Individual Employment Plan (IEP) and Department need. 

Job Responsibilities:   

• Lead intake and assessment phases, including ensuring the program participants cooperation with the complete employment-centered case management process.  

• Maintain contact
  with participants through weekly appointments and engagement activities to track their progress to interview/ job readiness status 

• Facilitates the individual’s involvement with the creation and implementation of an Individual Employment Plan (IEP), including coaching
  individuals on meeting career/ employment goals, managing expectations, program performance and emerging opportunities. 

• Inputs and maintains
  accurate up-to-date
  individual activity/data into the tracking system designated by the agency. 

• Creates and maintains individual files per assigned case load. 

• Facilitates group sessions and workshops to build employment readiness skills 

• Distributes attendance stipends and retention incentives to program participants 

• Prepares and submits assigned weekly, monthly, and quarterly reports. 

• Facilitates referrals for individuals to internal and external resources as needed.  

• Occasional travel off-site to support training or other outreach engagement activities 

• Seeks out recruitment opportunities and works with colleagues to build a calendar of recruitment events 

• Represents
  the Agency at
  internal and external outreach
  events and recruiting activities 

• Using motivational interviewing and trauma informed care techniques as appropriate to help guide program participants to goal achievement 

• Other duties as assigned. 

Working Conditions and Physical Requirements: 

Standard office environment. Requires ability to operate telephone and personal computer for extended periods of time. Occasional travel, sometimes overnight. 

Competencies and Knowledge, Skills, and Abilities: 

• Integrity and Trust 

• Action Oriented 

• Results Driven 

• Interpersonal Savvy 

• Empathic  

• Professional 

• Critical Thinking  

• Time Management 

• Public Speaking  

• Decision Quality 

• Problem Solving 

• Team Player  

• Systems-Oriented  

• Customer Service 

• Innovation 

• Adaptability  

• Verbal, Written Communication Skills 

• Technical Skills (e.g.,
  Microsoft Office or similar applications) 

Education and Qualifications: 

• Associate Degree in Social Work or related field or equivalent knowledge/experience. 

• Up to two 2 -years relevant
  documented volunteer or work
  experience with coordinating
  client supportive services.  

• Demonstrated knowledge of working with vulnerable or underserved populations. 

• Knowledge of community-based resources.  

• Knowledge of 21st century career skills and workforce development strategies. 

• Knowledge of developing teaching aids, instructional tools, or demonstrations.  

• Knowledge of independent living skills and work standards. 

• Knowledge of client services, coaching and training practices. 

• Knowledge of practices in serving and working with hard-to-place individuals. 

• Willingness to receive professional development and training at the agency’s discretion.  

Equal Opportunity Statement: 

IMPACT Community Action recognizes that a diverse workforce enhances the organization in many ways. We are committed to providing equal employment opportunities that foster diversity and meaningful experiences.