EMR Support Specialist

Summary/Objective: 

The EMR Support Specialist provides technical and operational support for the agency’s Electronic Medical Record (EMR) systems. This role is responsible for ensuring the accuracy, accessibility, and functionality of EMR platforms while assisting with broader IT functions. The ideal candidate will have experience with EMR systems, basic SQL knowledge, and the ability to collaborate effectively with clinical and administrative staff.

Essential Functions:

1. Provide first-line support for EMR-related issues, including user access, data entry errors, and system navigation.

2. Assist with EMR configuration, updates, and testing of new features or modules.

3. Collaborate with clinical and administrative teams to understand workflow needs and optimize EMR usage.

4. Run and troubleshoot SQL-based reports and queries to support data integrity and reporting needs.

5. Document EMR issues and resolutions in a clear and timely manner.

6. Train new users on EMR functionality and best practices.

7. Coordinate with EMR vendors and internal IT staff to resolve complex issues.

8. Support IT team with general technology needs, including helpdesk coverage and hardware/software troubleshooting.

9. Maintain confidentiality and security of health information in compliance with HIPAA and agency policies.

10. Participate in regular team meetings and contribute to continuous improvement initiatives.

Special Requirements:

Work Environment: Works in an office setting. Will require occasional travel to conferences and/or meetings. Works in an office setting with a controlled temperature environment. Occasional exposure to inclement weather conditions may occur depending upon assignments. 

Equipment: This position is required to maintain a working knowledge of related office equipment including personal computers and printers, audio-visual equipment, telephone systems, copiers, fax machines, etc.

Physical Demands: Must be able to sit, stand, walk, lift, carry, push/pull, climb, bend, and stoop. Must be able to perform fine motor skills, read, and type. Must be able to sit for long periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Type/Expected Hours of Work:

Full-Time. Traditional hours required along with some non-traditional hours.

Travel:

Travel is required throughout service area (Jefferson, Lewis, Oswego, and St. Lawerence Counties).

Required Education and Experience: 

High School Diploma or equivalent required.

Associate’s degree in information technology, health information management, or related field preferred. 

Experience with EMR systems in a healthcare or behavioral health setting. 

Familiarity with SQL and database management is a strong plus. Experience supporting EMR systems is desirable.

Minimum of 2 years of experience in IT support or systems administration.

Skills/Abilities/Knowledge:

Strong organizational abilities and office skills are essential for this position. This person must also have excellent people skills and be a team player. Must be able to work with privileged information in an unbiased and ethical manner. Ability to work with diverse populations. Must demonstrate effective and excellent oral and written communication skills and the ability to work cooperatively with others. Must be detail-oriented and possess excellent time-management skills. Requires self-direction, tact, diplomacy, and the ability to be clear, courteous, and professional. Able to react to change productively and handle other duties as assigned.

Additional Eligibility Qualifications:

Must maintain privacy of confidential information. Successful completion of routine pre-employment requirements as mandated by the New York State Department of Health, Office of Mental Health and Office of Children and Family Services along with ongoing clearances and exclusion checks. These requirements are to include employment health requirements, reference checks, criminal background checks/fingerprinting, State Central Registry clearance and your eligibility to work in the United States. A valid NYS driver’s license required. Corporate Compliance, HIPAA Privacy Security, and Workplace Harassment and Discrimination Training and Nonviolent Crisis Intervention, First Aid and CPR will be required following date of hire.