EMR Trainer Specialist

As a vital member of our team, the EMR Trainer collaborates with Leadership and cross functional stakeholders to optimize our EMR system. This involves designing efficient workflows, implementing new solutions, and providing expert support to end-users. This role requires a strong understanding of clinical policies and procedures, excellent communication skills, and a proactive approach to problem-solving. The position is based in a busy office environment with frequent travel to clinics and occasional after-hours work.

General Responsibilities:

• Coordinate all eCW training efforts across the network and ensures the standardization of training practice.
• Oversee eCW upgrades and help with the various committee activities.
• Act as an IT liaison to physicians and clinic staff regarding the EMR.
• Provide relevant, efficient workflow and processing options to end users.
• Manage database set up to include clearinghouse, statements, documentation templates, etc.
• Ensure systems development and maintenance is performed in a timely manner.
• Support clinical business users and service desk/IT staff to quickly troubleshoot, analyze, and resolve production issues with EMR applications.
• Prepare reports and presentations of key operational activities.
• Interact with IT and Business and Clinical Management, external vendors, IT Operations, and other upstream and downstream stakeholders.
• Reporting/data analytics: Analysis and preparation of financial and health care information obtained from a variety of sources to include patient care systems, financial records, and demographic data.
• Acquire/abstract primary or secondary data from existing internal or external data sources.
• Report healthcare data from conceptualization through presentation of data in clear, concise, easy-to-read format.
• Develop and maintain databases and data systems necessary for projects and department functions.
• In collaboration with others, develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality.
• Perform data entry and inspect current data for accuracy.
• Develop graphs, reports, pivot tables, and presentations of project results.
• Perform basic statistical analyses for projects and reports.
• Assist QAQI team achieve performance goals though eCW mapping and standardized structured eCW data entry.
• Assist with the yearly UDS and OSHPD Reports data gathering and validation
• Create and present quality dashboards.
• HIPAA Privacy and Security Officer: Involves oversight and management of all activities related to the development, implementation, maintenance of, and compliance with UCHC’s policies, procedures, and standards governing the privacy, confidentiality, and security of all individually identifiable health information in compliance with the Health Insurance Portability and Accountability Act of 1996 (“HIPAA).
• Develop and monitor practices to ensure UCHC’s health information is secure from unauthorized access, protected from inappropriate alteration, physically secure and available to authorized users in a timely fashion.
• Train in and disseminate security and privacy policies and practices.
• Develop plan for timely resumption of access to information in the event of a serious disruption.
• Provide leadership for HIPAA Program and in the planning, design and evaluation of privacy and security projects.
• Develop privacy and security Policies & Procedures.
• Develop corrective action procedures to mitigate the effects of an inappropriate use or disclosure of PHI by a member of the workforce.
• Oversee handling (acquisition and management) of PHI including use and disclosure of PHI.
• Oversee the use and release of information to ensure compliance with the privacy regulations, applicable state and federal law, professional standards, and accreditation requirements.
• Develop and implement HIPAA administrative and record-keeping procedures.
• Act as the responsible contact person for receiving and responding to individual complaints and for answering questions relating to UCHC information practices.
• Develop and implement an enterprise-wide training program.
• Establish a routine internal privacy/security monitoring and audit program; ensure the workforce is following UCHC’s rules to mitigate the opportunity for an error to occur and reduce the damage if improper use or release is detected.
• Work with management, staff, and others to ensure protection of patient privacy.
• Review external audit processes of business partners.

Staff Development:

• Attend and lead monthly (at a minimum) staff/department meetings.
• Arrange at least quarterly staff meetings to educate and train staff and to improve eCW workflow efficiencies.
• Provide staff training that was developed or arranged by the corporation.
• Seeks opportunity to collaborate with other agencies in promoting eCW best practice workflows
• Attend eCW superuser group meetings, attend (if deemed necessary by administration) eCW annual General/Health Center Conference.
• Other duties as assigned.

Education:

• Associate's or Bachelor's degree in Health Information Technology, Education, or a related field preferred.

Experience:

• Minimum of 3 years of experience as an EMR Trainer or a similar role in a healthcare setting.
• Demonstrated experience with eCW is highly preferred.
• Experience in a clinical or administrative role within a healthcare environment is a plus.
• Experience with medical claims datasets and components, including CPT, HCPCS, ICD9 / ICD10 Diagnoses & Procedures, DRG, revenue codes, specialty practices.
• Google Suite proficiency.

Experience/License/Certification:

• eClinicalWorks: 1 year (Preferred)
• Training delivery: 1 year (Preferred)
• Medical claims datasets and components: 1 year (Preferred)
• Data analytics in healthcare: 1 year (Preferred)

Preferred Skills:

• Proficiency with analytical tools (statistical software, Excel) and presentation software. Knowledge of data analysis methodology.
• Strong commitment to and affinity for delivering the highest level of accuracy.
• Analyze situations, evaluate alternatives, and implement solutions within standards.
• Identify technology problems and take proactive steps to document and implement best practices.
• Exercise independent judgment with general direction.
• Ability to communicate with a wide range of people – providers, peers, vendors, and clinical staff.
• Consistently demonstrate professional, positive, and approachable attitude/demeanor and discretion.
• Demonstrate sensitivity in handling confidential information.
• Ability to present complex information in an understandable and compelling manner.
• Attention to detail and the ability to effectively prioritize and self-manage.
• Knowledge about information technology, medical records and other medical information, patient privacy and confidentiality, and release of information.
• Must have prior primary care clinical experience.
• Customer service oriented and driven.
• Experience with eCW system customization
• Bilingual English and Spanish preferred
• Ability to demonstrate management skills.
• Able to work flexible hours including weekends.

Physical Requirements:

• Ability to sit or stand for extended periods.
• Manual dexterity to operate a computer and other office equipment.
• Ability to lift up to 25 pounds as needed.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Work Environment

• Work is primarily performed in clinical and administrative office settings.
• Occasional travel to UCHC facilities is required.
• Entry into clinical areas may require use of personal protective equipment (PPE).
• Noise level is typically moderate.

Equal Employment Opportunity

Universal Community Health Center is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), age, disability, genetic information, national origin, or any other protected characteristic as defined under applicable state, federal, or local laws.