EMS Call Taker/Dispatcher

Midwood EMS is seeking new and experienced Emergency Medical Dispatchers to work from our Brooklyn headquarters located in Coney Island.
WHY WORK WITH MIDWOOD EMS:

• Flexible Schedules


• Weekly Paychecks


• Paid Time Off


• Professional Work Environment


• Friendly, Dedicated Coworkers

The dispatcher position is critical to the efficient assignment of resources to customers and clients served by the company. All communications between crews, callers, hospitals, management and others flows through the dispatcher. This position requires a strong team player with a professional attitude, excellent customer service skills, and the ability to work well under pressure to ensure that all calls are responded to safely and rapidly.
Key Duties and Responsibilities:

• Working directly with hospitals, healthcare provider, facilities, patients, patient’s family members and patient caretakers’ patient to set up any and all transport


• Verifying patients’ insurance coverage


• Answering phone calls and making phone calls


• Taking insurance information for company billing department


• Verifying insurance ( a plus)


• Processing credit card payments


• Dispatching calls using radio codes and practices

Required Knowledge, Skills and Abilities:

• Knowledge of Medical Terminology


• Excellent interpersonal and communication (both verbal and written) skills and ability to communicate clearly in English


• Strong attention to detail and the ability to multi-task in a fast paced environment


• Ability to establish effective working relationships with personnel from multiple departments and divisions


• Flexibility to work nights, weekends, and holidays as needed – due to the nature of the EMS industry we operates 24 hours a day, 7 days a week

Preferred Experience:

• Previous Emergency Medical Services (EMS) experience


• Previous experience utilizing Computer Assisted Dispatch (CAD) systems or similar systems

Permanent Schedule will include Evenings, Overnights and alternate weekends