EMS Operations Supervisor

The EMS Operations Supervisor is responsible for overseeing daily operations, supervising field personnel, and ensuring compliance with company regulations in conjunction with the Director of Operations. This role serves as a direct liaison between field crews and upper management, addressing customer and patient complaints while providing technical assistance to service providers. The position emphasizes the use of advanced technology and equipment in delivering emergency and non-emergency medical services.

RESPONSIBILITIES:

• Supervise response teams, including paramedics and emergency medical technicians (EMTs). This includes instructing, assigning, and reviewing their work, maintaining standards, addressing employee issues, and handling assigned disciplinary cases.
• Oversee Paramedics and EMTs as they respond to emergency calls, functioning as mobile medical unit attendants or drivers. Ensure that all duties comply with applicable state and federal laws, local ordinances, established policies, procedures, and protocols, and operate within the established chain of command. Refer to policy manuals as needed.
• Be capable of performing all duties and skills outlined for a Paramedic.
• Provide medical care at both Basic Life Support and Advanced Life Support levels.
• Manage day-to-day operations on the assigned shift, ensuring proper maintenance of vehicles. Distribute and deliver supplies to stations and personnel.
• Maintain the schedule for assigned personnel.
• Approve and schedule paid time off (PTO) for team members.
• Implement quality assurance programs and attend meetings as directed.
• Approve and assign fuel cards as necessary.
• Track time and attendance for personnel.
• Oversee and order supplies for the assigned area.
• Ensure that Patient Care Report (PCR) documentation are complete for assigned personnel.
• Assess and evaluate emergency response situations.
• Ensure patient safety during extrication procedures by gaining access to and moving patients appropriately on the scene. Utilize protective equipment and choose the quickest route to the patient, considering the safety of both the patient and EMS personnel; prepare the patient for transport according to approved treatment protocols.
• Wear protective equipment on scene and avoid contact with patients' bodily fluids when possible. Report significant exposure incidents and clean or discard contaminated equipment according to established policies and procedures.
• Respond to incidents involving multiple casualties following established disaster response plans. Recognize the need for hazardous material response personnel and request assistance as necessary, adhering to protocols for handling patients exposed to hazardous materials.
• Maintain clear and concise communication with EMS personnel, hospital staff, and medical personnel using two-way radios or telephones. Establish rapport with family members of patients and bystanders.
• Perform inspections and prepare reports and logs detailing observations, incidents, and treatments performed. Document any deviations from standard operating procedures, ensuring these deviations are in the best interest of the patient.
• Operate the mobile medical unit in accordance with state law and established procedures for parking and backing at the scene of emergencies. Determine the shortest route to the scene and proceed accordingly. Inspect and test ambulances and their emergency equipment, completing logs and forms to ensure that everything is in proper working order and adequately stocked with supplies. Make minor adjustments as needed and report anything beyond minor defects for specialized attention.
• Attend conferences, seminars, workshops, classes, and lectures as approved.
• Research and stay updated on trends and developments in emergency medicine and emergency medical treatment. Complete coursework required to obtain and maintain certifications, and participate in departmental committees and/or professional organizations as appropriate.
• Maintain cleanliness and perform minor maintenance tasks at the Emergency Medical Services facility.
• Assist in training new personnel.
• Perform other duties as assigned.

SKILLS/EDUCATION/OTHER REQUIREMENTS:

• Excellent communication skills. Experience interacting with community groups or forums.
• Demonstrated ability to provide strong leadership, vision and strategic direction.
• Required Education and Experience
• Associate's Degree in Emergency Medical Science with at least five years of experience in emergency medical service; or an equivalent combination of training and experience, which provides the required skills, knowledge and abilities.
• Five years emergency response experience.
• Moderate knowledge of MS Office suite software. Experience in the use and management of various software packages related to EMS operations, billing and financial management.
• Must possess a valid state driver's license.

CERTIFICATIONS REQUIRED:

• Current Tennessee and National Registry Paramedic Certification  
• Tennessee Driver License
• Basic Cardiac Life Support (Instructor Preferred)
• Advanced Cardiac Life Support (Instructor Preferred)
• Pediatric Advanced Life Support (Instructor Preferred)

SUPERVISION:

• Direct supervision of assigned shift personnel

CONDITIONS OF EMPLOYMENT:

• Successful candidate must submit and pass a post offer, pre-employment physical examination, drug test and criminal background check
• May be required to submit to annual TB and rubella screening
• Work within the Vital Medical Transport Compliance Program
• Maintain all certifications and licenses throughout employment