EMServices - Digital Services, Application Support Specialist - Innovative Company

Cleveland Brothers, the largest Cat® dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for a Digital Services, Application Support Specialist.

Are you ready to embark on an opportunity that blends your customer service with strategic thinking? We're seeking an Digital Services, Application Support Specialist as the driving force behind our market share expansion, you'll be well positioned to drive growth through existing customer relationships and carving new paths through new account acquisition.

Job Description/Purpose:

This individual facilitates professional consultative support, presentations, training, and administration for both internal sales and product support teams, as well as the multi-divisional customer base across the territory. Objectives are to process customer software subscription services while facilitating growth, brand loyalty, and dealer excellence objectives. Additionally, this role will drive customer enablement of CAT digital platforms for a unified dealer experience.

Essential Functions:

The role and responsibilities of this position include all of the following functions:

• Champion Caterpillar software subscriptions including Electronic Technician and Service Information System;
• Administer existing customer digital subscriptions portfolio;
• Administer the renewals and billing cycle for customer paid digital subscriptions;
• Provide phone, remote PC, and on-site support for customer subscription accounts;
• Facilitate training sessions and demonstrations for customer and dealer personnel;
• Promote customer onboarding to digital applications through interactions, sales, and aftermarket leads;
• Support interdepartmental administrative efforts, including customer account maintenance and sales alignment;
• Support digital applications quote generation for customers and internal sales team;
• Substitute for other positions as needed.

Knowledge and Skills Required:

• High competence level with Microsoft Office applications, including Excel, Outlook, and Teams;
• Experience with end-user support of local and web-based applications;
• Understanding of mechanical concepts, electronics troubleshooting, and diagnostics;
• Primary contact for prospecting, enabling, and supporting subscription-based technology services;
• Possess excellent verbal, written, technical, analytical, and administrative skills;
• Ability to prioritize duties and conduct assignments of varying complexity with limited guidance;
• Strong self-starting, interpersonal communication, and multi-tasking skills;
• Must be accountable, flexible, and successful both independently and within a team environment.

Background Training and Experience:

• Business or Technical degree preferred, or an equivalent combination of training and experience acceptable to the Company.

Why Join the Cleveland Brothers Team:

• Competitive Compensation
• Phenomenal Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account.
• Advancement: Take your career to the next level with a dynamic organization that wants to see you succeed! In addition to room to grow in this role, there are limitless opportunities across 29 locations whether you want to move up, or into another division of the company.
• Stability - Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul.

About Us: Founded in 1948, Cleveland Brothers Equipment Co., Inc., is the exclusive Cat® dealer of western and central Pennsylvania, northern West Virginia and western Maryland, providing new, used and rental equipment, parts and service.

Cleveland Brothers supplies a vast variety of solutions and products, including construction machinery, industrial diesel and gas engines and generators, air compressors and boosters, oil and gas machinery and much more, in addition to full truck service for all makes and models. With 29 locations, customers have access to all of the parts and equipment needed to get the job done, backed by industry-leading technicians and staff. For more information, please visit www.ClevelandBrothers.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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