Enablement Manager II

About the Role

Yext is seeking an Enablement Manager to support the development and delivery of onboarding and continuous enablement programs for our Customer Success Managers. This role is an experienced, hands-on IC responsible for executing training programs, building content, and partnering across teams to ensure CSMs have the skills, tools, and knowledge to drive customer outcomes, renewals, and expansion.

You will manage enablement projects end-to-end — from needs assessment through content creation, delivery, and measurement — while working closely with Enablement leadership to translate strategy into scalable programs. This role requires strong collaboration, structured communication, and the ability to influence without authority across CS, PMM, RevOps, Sales, and Support.

As this Enablement Manager, you will play a key role in enhancing how our CSMs deliver value to customers, execute renewal and expansion strategies, and contribute to long-term customer success.

What You’ll Do

Onboarding & Continuous Enablement Execution

• Support the development and delivery of onboarding for new CSMs.


• Build training content on renewal fundamentals, customer outcomes, and product value.


• Deliver role-based enablement sessions (live, virtual, and asynchronous).


• Develop scenario-based learning, light certifications, and practical exercises.


• Reinforce skills through microlearning, office hours, and CSM community sessions.

Cross-Functional Program Support

• Partner with CS Ops to incorporate dashboards, account planning tools, and health score usage into enablement.


• Work with PMM to convert product updates into CSM-ready messaging and customer value narratives.


• Coordinate with Sales and Support to ensure clear, consistent renewal and expansion handoffs.


• Maintain strong relationships with CS Managers and ICs to gather insights and refine programs.

Content & Tools Management

• Maintain CSM enablement materials in Seismic/LMS, ensuring accuracy and easy discoverability.


• Update and organize customer-facing resources (ROI materials, decks, case studies).


• Work with Enablement Ops to support content release timing and distribution.


• Build job aids, checklists, and playbooks that support daily CSM workflows.

Measurement & Impact

• Track program engagement, content usage, onboarding progress, and basic performance indicators.


• Collect feedback from CSMs and CS leaders to inform program improvements.


• Share insights and recommendations with the Senior CSM Enablement Manager or Director.


• Support the creation of reports that show the contribution of enablement to retention and customer outcomes.

What You Bring

• 8+ years in Customer Success, Enablement, or customer-facing SaaS roles (CSM, CS Ops, Sales, or Support).


• Solid understanding of the SaaS customer lifecycle, renewals, and expansion motions.


• Experience creating and delivering training content for customer-facing teams.


• Strong communication, facilitation, and project management skills.


• Ability to work independently, manage multiple workstreams, and influence cross-functionally.


• Familiarity with Salesforce, Seismic, and LMS platforms is a plus.

#LI-JV2

Yext is an equal opportunity employer committed to building a results-driven, engaging culture where every employee has the opportunity to contribute to the success of the Company, perform at the highest possible level, and grow their skills and capabilities. Yext welcomes employees and applicants of all backgrounds and demographics, and does not engage in discrimination on the basis of any protected characteristic recognized under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. The Company believes a broad variety of life experiences across the Yext team is critical to its mission to help every business in the world be visible everywhere customers search. By seeking out fresh perspectives and fostering a positive interview experience and employee experience, Yext can remain at the forefront of innovation, and better serve its customers. 

It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by applicable law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.

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