End Point Specialist II

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Monitor and respond quickly and effectively to requests received through the IT helpdesk. 

• Troubleshoot and resolve a variety of endpoint-related issues, including computer hardware, software, email, network connectivity, and peripheral equipment problems; perform repairs, corrections, and escalations as required. 

• Create clear documentation of issues in the IT ticketing system. 

• Escalate tickets and issues to administrators as needed. 

• Preform administration of the enterprise asset management system. 

• Create and maintain detailed documentation of routine procedures. 

• Assist with onboarding of new users. 

• Manage PC setups and deployments for new employees using standard hardware, images, and software. Install, assemble, and configure computers and monitors; pull cables; and rewires or directs the rewiring of cables as required for new installations and office reconfiguration. 

• Adheres to and promotes IT policies and procedures. 

• Research innovative technologies and make recommendations to improve workflows and business processes. 

•  Assist with audits of IT licensed software. 

• Works with IT-related projects assigned by supervisor. 

• Performs other duties as assigned. 

EDUCATION, TRAINING, AND EXPERIENCE: 

• Bachelor’s degree, or a combination of three years of current education and experience in an IT-related field. 

• One year of experience in support in an IT support role. 

• Experience supporting Microsoft Windows operating systems in a networked enterprise environment. 

• Microsoft Office Software. 

• Helpdesk Experience. 

Preferred 

• Associate's degree or working towards bachelor's degree in MIS, or related field. 

• CompTIA A+ Certification. 

• Windows Server OS Fundamentals 

• Experience with Microsoft Active Directory. 

• Mobile Device administration. 

 REQUIRED SKILLS: 

• Strong interpersonal, written, and oral communications skills to establish and maintain effective relationships with clients, employees, vendors, and business partners in a professional, prompt, and courteous manner. 

• Ability to relate highly technical information in a clear and easily understood manner to non-technical personnel. 

• Proven analytical and problem-solving skills. 

• Strong attention to detail and accuracy. 

• Ability to move easily between work priorities and tasks to meet deadlines.  

• Demonstrated project management skills. 

• Utilizes work experience and independent judgment to plan and carry out goals. 

TOOLS, EQUIPMENT, AND SOFTWARE: 

• Microsoft Windows OS (Multiple) 

• Microsoft Office Suite 

• Microsoft Windows Server (Multiple) 

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS: 

• Primarily indoor work in an office environment requiring extended periods of sitting. 

•  Frequent use of manual dexterity and visual focus while working at a computer screen. 

• Occasional bending, carrying, squatting, twisting and lifting upto 50 pounds independently.