End User Computing Analyst

Company : All Lines Technology

Job Description - End User Computing Analyst

Under direct supervision, provides customer service and technical support to end user's computing devices by identifying and resolving software and hardware problems with user's computers, within established/defined guidelines and procedures.

Job Responsibilities:

Assist the PC Support team in supporting 2,000+ desktops/laptops, VDI equipment, cell phones, and related peripherals to ensure they comply to hardware, software, security, and operating system standards.
Receive PC equipment, unbox, inventory and update configuration management database as required.
Image PCs using Microsoft System Center Configuration Manager.
Deploy PCs and cell phones to new hires and current employees during PC Refresh initiatives.
Support projects assigned to PC Support.
Provide technical support to users of the company’s personal computers and cell phones either by telephone, on-site, or virtual support.
Performs hardware diagnostics and coordinate repairs with Microsoft, HP, Dell, and other vendors as needed.
Resolve known issues based on existing documentation and system knowledgebase.
Ensure issues are tracked and maintain communications by providing updates, status, and completion information to the end user. Close Incidents and Service Requests through ticket management system when complete.
Assist in maintaining an accurate hardware inventory.
Assist with keeping equipment storeroom organized.
Ability to work safely and efficiently.
Strong Communication skills.
Ability to work well with people.
Impeccable time management skills.
Excellent organizational skills.
High level customer service skills.

Education/Experience Requirements:
Roles at this level are often filled by recent university / college graduates or individuals with 1-2 years of PC Support or Field Service experience.

Experience not required but preferred:

Windows 11 and Microsoft Office software
Imaging desktops and laptops using SCCM

Original job End User Computing Analyst posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Share Job

Get your Resume Reviewed for Free

Similar End User Computing Analyst Jobs in the US

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

End User Computing Analyst

Job Description - End User Computing Analyst

Similar End User Computing Analyst Jobs in the US

Mobile Apps