End User Computing Engineer

Job title
COGNIZANT IS LOOKING FOR End User computing Engineer

Experience

8-10 Years

Job Location

Cambridge-MA

Roles & Responsibilities

Manages Break-fix, digital desk, SharePoint (centralized services), etc. for demand for Research users in the office.

Focused on Non-Lab support.

Point of escalation for issues related to the site outside of the Lab environment. Hardware, network, infrastructure, etc.

Synthesize Service Now reporting and distributing consistently.

Local point of escalation for Non-Lab issues from laptops, printers, audio visuals, MS Office, Enterprise Applications, etc.

Service Delivery Manager

Responsibilities

Build up relationship with sites on the East Coast - e.g. DSP / Business and local Research teams

Review and update the support matrix for the site - e.g. which services are managed via Digital Services / which are handled by local teams.

Guide teams and local suppliers to follow / go through the defined Astellas IT process (Digital Desk / ITIL processes e.g. incident / problem / change / Self Service Portal etc.)

Point of escalation for issues related to non-Lab environment.

Interface to DAT providers such as Verizon, CAC, etc.

Works closely with DSP Manager, DAS Lead to ensure site's DAT needs are meeting or exceeding expectations

Reports into Digital Collaboration and workplace lead

Mandatory Skills
EUC, Deskside, Imaging- 8-10 Years

Service Delivery/Team Lead- 3-5 Years

Windows Server, Networking, Desktop Support- 5 Years

Infrastructure, Datacenter- 5 Years
Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network Encourages Veterans in building and growing a career at Cognizant that allows them to demonstrate the leadership, loyalty, integrity, and dedication to excellence instilled in them through participation in military service.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Equal Opportunity Employer M/F/D/V

Employee Status :

Full Time Employee
Shift :

Day Job
Travel :

No
Job Posting :

Apr 10 2024
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at

or follow us

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email

with your request and contact information.

#J-18808-Ljbffr