End User Support Manager

Salary :

$85,000 - 112,000 yearly

Company : Kmrg

Job Type : Full Time

Fort Novosel, Al

Number of Applicants

000+

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Job Description - End User Support Manager

ROLE
We are seeking an End User Support Manager to support the U.S. Army Warrant Officer Career College (USAWOCC) at Fort Novosel, Alabama. In this role, you will manage day-to-day IT support for USAWOCC by overseeing service desk operations, user access and account support, IT asset and lifecycle management, and classroom technology readiness.

This is a full-time opportunity in which we'll provide competitive pay, comprehensive benefits, and job stability and security.

Apply today!

RESPONSIBILITIES

Provide project planning expertise
Develop project schedules and break down tasks into actionable work packages
Identify project requirements and confirm scope with stakeholders
Track issues, problems, and risks and drive timely resolution
Manage the S6 Trouble Ticket Portal and Helpdesk, and close all tickets within 72 hours
Deliver secure technical assistance by phone and in person per DA and Fort Novosel NEC policy
Manage all Department of Defense (DoD) Mobility Unclassified Capability (DMUC) devices for USAWOCC
Administer Army365 licenses and accounts for USAWOCC users
Manage the Account Validation System for Cadre and Students
Complete DD Form 2875 requests and upload completion status to the WOCC Training Tracker in SharePoint
Administer Active Directory (AD) for Cadre and Students (e.g., user and computer accounts)
Maintain an accurate inventory of automation equipment, configurations, and locations
Manage USAWOCC’s annual Life Cycle Replacement (LCR) and execute purchases through CHESS
Manage all 26 USAWOCC classrooms and sustain instructional technology readiness
Troubleshoot audiovisual systems and coordinate replacements with the Fort Novosel ECP representative
Manage equipment warranties and coordinate repairs to restore service quickly

REQUIRED EXPERIENCE

12 years of experience as an Information Technology/ Project manager
Experience with Windows group permissions, printer troubleshooting, computer hardware/software repair, Active Directory account creation, and troubleshooting
Experience with writing and troubleshooting PowerShell scripts for Windows11 and Office 365
Experience with managing Life Cycle Replacement (LCR) and warranty management

EDUCATION

A bachelor’s degree in computer science, Information Systems, Engineering, or other related technical field required
CompTIA Security+ certification required
Project Management Professional certification preferred

LOCATION

Fort Novosel (Rucker), AL 36362

TELEWORK

Telework is not authorized

CLEARANCE

U.S. citizenship is required as it supports the U.S. federal government
Current Secret clearance (minimum)

CLIENT

U.S. Army

TRAVEL

Travel is not required

WORK HOURS

40 hours
8 hours a day
5 days a week

EMPLOYMENT CLASSIFICATION

Employment Classification Eligibility—Exempt

RELOCATION

Not eligible for relocation benefits

******************

KMRG, LLC is an Equal Opportunity/Affirmative Action (EEO/AA) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, ancestry, national origin, age, marital or civil partnership status, mental disability, physical disability, medical condition, pregnancy, maternity status, political affiliation, military or veteran status, genetic information, traits historically associated with race, or any other basis prohibited by federal, state, and/or local law.

Other Considerations. Applicants will be subject to a background investigation. Individual’s primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 100% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 100% of the time.

Original job End User Support Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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End User Support Manager

Job Description - End User Support Manager

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