end user support technician

end user support technician.

kansas city , missouri

posted 1 day ago

job details

summary

$20 - $25 per hour

temp to perm

high school

category computer and mathematical occupations

reference1048171

job details

job summary:

Randstad Technologies is seeking an experienced end user support technician for an exciting opportunity in the Kansas City area. This person will be responsible for providing end user support to users through help desk and remote desktop to local and remote users throughout the company. In this position you provide first level support through remote desktop tools.

location: KANSAS CITY, Missouri

job type: Contract

salary: $20 - 25 per hour

work hours: 8am to 4pm

education: High School

responsibilities:

Providing end user support over the phone through remote desktop and responding to service tickets

Installing troubleshooting and repairing computer equipment

Provides exceptional customer service.

Provides first-level support through remote desktop tools.

Tracks route and redirect requests to correct resources as needed.

Escalates and provides critical incident support as needed.

Follows up with customers, provides timely updates, and sees problems through to the end.

Ensures proper documentation of incidents, requests, and follows established ticketing processes.

Updates exciting Help Desk documentation to reflect troubleshooting steps for known errors

Requirements

1 year or experience providing technical support for common operating systems and software applications (Windows, Active Directory, Office)

Experience Supporting engineering applications is a plus

High school diploma or equivalent. Technical school or technical courses in computer repair are a plus and may partially substitute for experience.

Basic knowledge of computer hardware and operating systems.

Analytical and well organized.

Good communication skills

Must be accurate. A+ certification preferred

qualifications:

Experience level: Experienced

Minimum 1 year of experience

Education: High School

skills:

Desktop Support (1 year of experience is required)Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected] offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.