Endpoint Administrator

Job Summary:

The Endpoint Administrator I position exists to influence this generation to love and follow Jesus through culturally relevant media. There are 3 primary roles for this position. First, this role will handle tier 1 tickets and have an in-depth knowledge of the ticketing and workflow tracking systems. Secondly, this position works on all non-infrastructure client endpoints. You would handle computers, printers, phones, cameras, etc. Thirdly, this role would work on endpoint level projects to improve systems, network, security and applications. The person in this role must have the ability to self-motivate, work with little supervision, have high integrity and complete tasks with excellence. Having excellent oral and written communication skills is a must. This position qualifies for 3 workdays in office and 2 remote workdays per week. However, during the training phase (60 days), all workdays, unless otherwise stated from manager, are in office. This will also help you learn and get to know the culture of the office.

Essential Functions

Ticketing System

• Break/Fix, triage, and/or escalate all tier 1 tickets.
• Work on improving and making ticketing system more efficient.

Break/Fix

• Work on all non-infrastructure client endpoints. 
• Fix computers, printers, phones, IoT, applications, etc.

MDM

• Handle configurations within Intune and JAMF Pro.
• Handle application catalogs and O365 and other app licensing.

Endpoint Projects

• Work on assigned endpoint level project work.

Demonstrated Faith

• Pray for coworkers in team meetings or with donors/listeners as needed 
• Participate in Support Drives as needed 
• Participate in ministry wide Christian bible studies
• Attend weekly Hope Huddle and team meetings for prayer and devotions 
• Maintains a personal relationship with Jesus Christ. 
• Is a consistent witness for Jesus Christ. 
• Maintains a courteous, Christ-like attitude in dealing with people within and outside of the organization

Non-Essential Functions

• Any other duties assigned

Education:

• 2-year degree and/or certifications in CIS or related field preferred.
• CompTIA, CISSP, GIAC, or Microsoft certification(s) preferred

Experience:

• 2 years of endpoint experience preferred.
• Customer support experience.
• Ability to troubleshoot endpoint level technology issues.
• Knowledge of Microsoft, Apple, and Android operating systems.
• Knowledge of printing, TCP/IP, VoIP and cloud computing interfaces and protocols.
• Knowledge of ticketing and centralized management and workflow systems.
• Knowledge of desk phones, mobile phones, and printers.
• Knowledge application installation, deployment, and troubleshooting.
• Azure, Office 365, and AWS experience.
• Experience or knowledge of DevOps best practices.
• Automation skills.
• Bash, Z-Shell, PowerShell or Python scripting ability.
• CSS, HTML, XML, JSON.
• Windows Server, Windows client, Apple MacOS, Apple iOS, and Android operating systems.
• Microsoft Endpoint Manager & Microsoft Configuration Manager.
• Apple Business Manager

Knowledge, Skills and Abilities:

• Ability to work tickets and projects with little supervision with efficiency and high integrity.
• Excellent written and oral communication skills.
• Ability to problem solve.
• Ability to manage time effectively. 
• Heart for Christian ministry
• Strong moral character
• Has a personal relationship with Jesus Christ. Spiritually grounded and working knowledge of scripture
• Must be an active member of a Bible believing local church

Working Conditions and Environment

Travel:

Occasionally.

Nights/Weekends/Holidays:

As needed in case of network emergency.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Physical activity may include: Stooping, bending body downward and forward by bending spine at the waist. Kneeling, bending legs at knee to come to a rest on knee or knees, crouching, bending the body downward and forward by bending leg and spine. Crawling, moving about on hands and knees or hands and feet. Reaching, extending hand(s) and arm(s) in any direction and into tight overhead areas. Walking, moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. Climbing, ability to climb a ladder. Pushing, using upper extremities to press against something with steady force in order to thrust forward, downward or outward. Pulling, using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion. Lifting, raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Fingering, picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. Grasping, applying pressure to an object with the fingers and palm. Talking, expressing or exchanging ideas by means of the spoken word. Repetitive motion, substantial movements (motions) of the wrists, hands, and/or fingers.

Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.

TO APPLY VISIT: WWW.HOPEMEDIAGROUP.COM/CAREERS