Job Description - Endpoint Desktop Operations Specialist
Description
Leidos Corporate is looking for an Endpoint Desktop Operations Specialist to join our Services Enterprise Infrastructure team. In this role, you will be responsible for providing desktop SCCM operational support of our current employees (~38,000) across the organization.
Primary Responsibilities:
Provide operational support to the Endpoint Operations team, including troubleshooting and technical support to Tier II Desktop Support Techs related to OS/Image/Package failures.
Work collaboratively with the team on scheduling software deployments of SCCM packages.
Internal testing of SCCM packages, Microsoft and 3rd Party patches.
Troubleshoot any SCCM client and deployment issues, create SCCM custom queries and reports.
Create SCCM collections and set up deployments.
Test and support the Windows Image in collaboration with Engineering team.
Test and troubleshoot software deployments via Microsoft SCCM,
Support automated desktop software deployments including but not limited to creation of automated software installation packages, device OS imaging, application / OS conflict resolution, and log file analysis.
Image testing support to include: Testing drivers against new PC models; Creating, testing, validation of driver packages; testing of software packages against images.
Troubleshoot issues through reproducing the problem, doing root cause analysis and determining resolution.
Create and update documentation for IT supported services and applications.
Required Qualifications:
Bachelor's degree with 2-4 years of experience with enterprise level OS and application deployment and management systems such as Microsoft SCCM / Endpoint. Additional years of relevant experience will be considered in lieu of a degree.
Advance knowledge of Desktop Operating systems Windows 10/11, Mac OS, and Linux
Excellent verbal and communication skills
Knowledge of SCCM Deployment
Knowledge of effective workstation Quality Assurance testing procedures
US citizenship is required and able to obtain security clearance as needed
Preferred
Qualifications:
Strong sense of self-motivation, organization, and attention to detail
Strong analytical skills
Strong understanding of enterprise antivirus solutions, endpoint data protection and encryption, VPN, Wireless Access, printers & peripherals.
Familiarity with NIST Compliance requirements
Original Posting Date:
2024-05-10
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $65,000.00 - $117,500.00
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
#Remote
REQNUMBER: R-00135496
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
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