Endpoint Engineer I

Department

Compensation

General Description / Primary Purpose

The Endpoint Engineer I provides expert-level technical leadership in the design, development, and implementation of a unified endpoint strategy. This role oversees the health, security, and lifecycle management of the institutional client environment—spanning physical hardware, mobile devices, and virtualized desktops—to ensure a seamless, high-performance computing experience.

Job Function

Unified Endpoint Engineering & Virtualization

• Virtual Desktop Infrastructure (VDI): Plan, design, and maintain cloud and on-premises virtualization platforms, specifically focusing on Azure Virtual Desktop (AVD) and application virtualization.
• Platform Management: Deliver high-tier engineering support for a diverse ecosystem including Windows (PC), macOS, and iOS.
• Modern Provisioning: Develop and maintain the Client Management Roadmap, implementing automated imaging, provisioning, and deployment strategies for both physical and virtual endpoints.
• Architecture & Delivery: Assist in the design of virtualization platforms to deliver critical applications, ensuring high availability and cost-effective license integration.

Software Licensing & Financial Stewardship

• Portfolio Oversight: Act as the primary coordinator for institutional software licensing, managing a complex portfolio of 1,000+ titles with an annual spend of approximately $1.6M.
• Database & Analysis: Design and maintain a comprehensive software licensing database to track renewals, evaluate recurring purchases, and perform cost-benefit rationalization.
• Compliance: Monitor software maintenance and compliance, ensuring that licensing models are optimized for both traditional and virtualized environments.

Infrastructure Security & Operations

• System Integrity: Manage global patching, updates, and security configuration standards to ensure a hardened client environment.
• Tier III Technical Support: Serve as the final escalation point for the most complex client system issues, providing specialized troubleshooting for hardware, software, and deployment infrastructure.
• Asset Lifecycle: Maintain rigorous hardware and software asset inventories, providing data-driven reporting to inform hardware standards and procurement.

Leadership & Project Management

• Project Management: Lead small-to-medium IT projects, defining milestones, documentation, and technical standards for implementation.
• Strategic Collaboration: Coordinate with peer administrators and engineers across IT support teams to ensure service alignment.
• Vendor Management: Manage external supplier relationships to ensure technical requirements and service level agreements (SLAs) are met.

Marginal Functions

• May serve as project manager on small-to-medium sized projects.
• Work with Systems Engineering, Security, Network, & Enterprise teams as needed to meet needs on campus endpoints.
• Work with internal Purchasing department and ITS billing/records.
• Coordinate and support the use of technology across all ITS Campus Technology Services support divisions/departments as directed by the manager or above
• Maintain project and desktop, mobile and peripheral support as needed throughout division in support of Client & Licensing initiatives.
• Participates in on call coverage rotation

Required Qualifications

Statement(s) of Understanding

This position requires a background check. In conjunction with the University's policy, this position may also require a credit check.

The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator

Equal Opportunity

The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.

Carnegie

UNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens.