End-User Computing (EUC) Team Lead

Required Travel :Minimal \nManagerial - Yes \nLocation: :USA-TX, Plano, Tennyson Pkwy (AM) \n\nApplicants must be legally authorized to work in the United States for any employer. We are unable to sponsor or take over sponsorship of an employment visa at this time or in the future for this position.\n\n## Who are we?\n\nAmdocs helps the world\u2019s leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains \u2013delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people, and more than forty years of experience running mission-critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit www.amdocs.com\n\nAt Amdocs, our mission is to empower our employees to \u0027Live Amazing, Do Amazing\u0027 every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.\n\n\u003ciframe width=\"560\" height=\"315\" src=https://www.youtube.com/embed/j4BzOFa1cIY?si=pUxqoisMoe2cvBz4 title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen\u003e\u003c/iframe\u003e\n\n## Job Summary\n\nWe are seeking an experienced and dynamic End-User Computing Team Lead to manage a team of 5\u201310 IT professionals responsible for delivering second-level IT support and ensuring seamless end-user computing services. This role involves overseeing day-to-day operations, maintaining service levels, coordinating with vendors, and driving innovation to improve efficiency and user experience. The ideal candidate will have strong leadership skills, technical expertise in end-user computing, and the ability to align local operations with global standards.\n\n## What will your job look like?\n\n * Lead and mentor a team of 5\u201310 IT professionals, fostering a culture of collaboration and continuous improvement.\n * Conduct weekly team meetings to review progress, set priorities, and address challenges.\n * Manage team performance, ensuring adherence to SLA and OLA targets.\n * Oversee second-level IT support for desktops, laptops, printers, and applications.\n * Ensure proactive maintenance of hardware to minimize downtime.\n * Handle escalations and ensure timely resolution of ServiceNow tickets.\n * Collaborate with vendors and Procurement for quotes, technical specifications, and hardware evaluations.\n * Manage warranty and non-warranty repairs and conduct quarterly vendor service reviews.\n * Evaluate and process GOStore requests for IT assets.\n * Coordinate with IT Asset Management (ITAM) to maintain minimal stock levels.\n * Evaluate new products and implementations to meet business needs.\n * Align local processes with global End-User Computing standards.\n * Ensure service continuity during Business Continuity Planning (BCP) scenarios.\n\n\n\n## All you need is...\n\nRequired Qualifications:\n\n * Bachelor\u2019s degree in Information Technology, Computer Science, or related field.\n * IT certifications (e.g., ITIL, Microsoft, CompTIA A+) are a plus.\n * 5+ years of experience in IT support or end-user computing services.\n * Minimum 2 years in a leadership or team lead role managing IT professionals.\n * Proven experience with hardware procurement, vendor management, and IT asset lifecycle.\n * Strong knowledge of Windows OS, desktop/laptop hardware, printers, and peripheral devices.\n * Familiarity with ServiceNow or similar ITSM tools.\n * Understanding of ITAM processes and BCP requirements.\n * Excellent people management and team-building skills.\n * Strong communication and stakeholder management abilities.\n * Excellent people management and team-building skills.\n\n\n\nPreferred Qualifications:\n\n * Experience in global or multi-site IT operations.\n * Exposure to evaluating and implementing new technologies for end-user computing.\n\n\n\n## Why you will love this job:\n\n * You will be working within an extremely diverse and multi-cultural environment, and a fast growing and dynamic organization\n * You will be provided with a rare learning opportunity within an experienced team, working on high end technology and solutions.\n * You will be working on market leading software for the telecommunications industry\n\n\n\n#LI-CH1\n\nAmdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce\n