Energy Customer Service Representative

Job Title: Energy CSR

Reports to: Energy Lead

Employment Status: Full time, hourly, non-exempt

Position Objective: The Customer Service Representative serves as a direct point of contact for customers and operations. The goal is to ensure all customers receive an above average level of service, respond to inquiries about propane & liquid fuel orders to meet the cooperative's mission and goals which will ultimately result in outstanding customer service.

Occupation Specific Tasks:

• Ability to interact with customers in a consistently positive and professional manner


• Managing large amounts of inbound telephone calls in a timely manner


• Identifying customers' needs, clarify information, research every issue and providing solutions


• Handle all paperwork associated with customer transactions


• Enter orders into software systems daily


• Develop product knowledge to answer customer inquiries


• Manage payments for propane fills and fill customer tanks


• Work in a well-organized manner


• Support other positions as needed


• Perform other tasks as assigned by the manager

Skills/Qualifications:

• Excellent written and verbal communication skills


• Microsoft Office experience


• Customer Service skills


• Must have good analytical and mathematical skills


• Ability to multi-task, set priorities and manage time effectively


• Knowledge of propane and liquid fuel a plus


• Must be able to lift 50# repetitively throughout the day

Education: High School Graduate or equivalent.

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