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WHO WE ARE:
24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. Learn more at www.24hrcares.com.
At Team 24, we’re driven by one purpose — to make a real difference in the lives of our clients and families. Watch this short video to see the heart behind our work and the impact our teams create every day.
WHO YOU ARE:
You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies:
In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page
Sound interesting? Read on for more details!
THE ROLE:
The Engagement Advisor is responsible for the first point of contact with prospective clients and families, engaging leads via phone and digital channels to understand needs, educate on services, and assess eligibility. This role builds trust quickly, gathers accurate information, and guides individuals through the early intake and qualification process while coordinating closely with Sales, Operations, and external partners. The Engagement Advisor plays a critical role in expanding access to non-medical caregiving services for underserved populations while representing the organization’s values and mission.
Primary Responsibilities
Initiate and manage outreach to leads and referrals via phone, email, and messaging platforms to assess needs and drive engagement
Conduct structured intake conversations and care assessments to gather complete, accurate client and caregiver information
Submit eligibility information to health plans and coordinate communication between clients, plans, and internal teams
Educate prospective clients and families on services, value proposition, and next steps in the intake process
Address objections and concerns using consultative sales techniques to progress clients through the engagement cycle
Maintain timely, accurate documentation of all activity, notes, and outcomes in Salesforce
Collaborate with territory sales representatives and internal stakeholders to ensure aligned handoffs and client experience
This is a hybrid position, coming into the El Segundo office 1x per quarter.
WHAT YOU BRING TO THE TABLE:
Qualifications
1–2 years of experience in sales, intake, customer service, or client-facing support roles
Experience engaging clients or customers by phone in a fast-paced environment
Ability to manage multiple conversations, priorities, and follow-ups simultaneously
Comfort working within performance metrics and accountability standards
Familiarity with regulated environments such as healthcare, social services, or insurance preferred
Skills
Strong phone presence with excellent verbal and written communication
Relationship-building and trust-establishment skills
Objection handling and consultative sales mindset
Organization, attention to detail, and disciplined follow-through
Coachable, adaptable, and open to continuous feedback
Proactive, solutions-oriented approach to problem solving
Proficiency with CRM systems (Salesforce preferred) and Microsoft Office
WHAT WE BRING TO THE TABLE:
24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.
Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.
Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.
Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.
- By Email: [email protected]
- By Web: https://dcba.lacounty.gov/contact-us/
- By Phone: (800) 593-8222
For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).
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