Engagement Manager

As an Engagement Manager at monday.com, you will play a pivotal role in driving the success of our Professional Services team offerings and supporting our efforts to expand our market presence. You will be at the forefront of our commercial services strategy, collaborating closely with the sales team to drive service attach rates and ensure seamless integration of services into our sales cycle. Your key responsibilities include being the go-to person for enterprise-level service engagements and commercial-related topics during pre-sales activities, enhancing our services portfolio, and offering to drive services selling and value to both prospects and existing customers.

Please note that this is a hybrid position of 3 days/week in our NYC office.

• Act as the liaison between the sales and services teams to develop and execute strategies for selling professional services
• Provide sales enablement, including training and coaching on effectively positioning and selling services during the sales cycle, while owning the services catalog
• Engage in pre-sale client conversations, understand their pain points and opportunities (perform scoping), and craft compelling documentation that showcase monday.com’s potential
• Lead the initial scoping process for prospective engagements, working closely with customers to understand requirements, define project scope, and match the right service to the customer specific needs
• Responsible for incoming NAM Services requests. Act as the primary point of contact for commercial services inquiries, providing expertise and guidance to both internal stakeholders and customers
• Work hand-in-hand with clients, partners, and the internal sales team to define project scope, ensuring alignment with expectations and resource availability
• Take ownership of the service proposal and statement of work creation process, ensuring accuracy, completeness, and alignment with customer expectations and company capabilities
• Collaborate closely with the services leadership team on team capacity and involve the right people to the pre-sales phase to assure accuracy of scope
• Monitor and analyze service attach rates, sales performance, and customer feedback to identify opportunities for improvement and optimization
• Collaborate with cross-functional teams, including Legal, Finance, Partnerships, and Revenue Operations, to drive alignment and support overall business objectives
• Stay informed about industry trends, best practices, and competitor offerings to continuously enhance our services portfolio and maintain a competitive edge

• 3-5 years of experience as an Engagement Manager, Consultant, Solutions Engineer, or other client-facing role in B2B SaaS with significant experience selling or supporting professional services
• Expertise with industry standard work management, project management, and/or CRM platforms is preferred
• Experience scoping CRM engagements and/or consumption-based AI solutions is a huge plus
• Brings a builder mindset - creating new offerings, processes, and methodologies with the ability to assign clear success metrics for them that drive company business outcomes
• Experience with high impact sales enablement to drive behaviors and changes
• Understands technical project scoping, effort estimates, and how to write effective SOWs
• Can clearly articulate technical topics to non-technical audiences
• Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
• Strong customer-facing and presentation skills with the ability to establish credibility with executives

What monday.com can offer you:

• Opportunity to join a well-funded, proven company with big ambitions, competitive salary and benefits package, bonus potential, and eligibility to take part in the company equity incentive program
• An amazing company culture that values transparency and collaboration while never forgetting to have fun while we work!
• Monthly stipends for food, wellness, and commuter/remote work
• Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills
• Award-winning work environment - named a “Best Place to Work” by BuiltIn as well as “Great Place To Work” certified
• We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding
• A global work environment with employees in Tel Aviv, New York, San Francisco, Denver, London, Kiev, Sydney, São Paulo, and Tokyo

Visa sponsorship for this role is currently not available.

monday.com is proud to be an equal-opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.

For New York City-based hires only: Compensation Range: $115,000-$145,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations.

#LI-Hybrid