Engagement Manager, Consulting Services

Join our team and experience how we lead with passion, positivity, and accountability to deliver the Right Talent. Right Now.  We create an environment where you can think big, have fun and truly make a difference.

POSITION SUMMARY

The position will serve as engagement manager for various multiple consulting engagements with our clients and will also act as a consultant to current and prospective accounts to understand needs and recommend appropriate solutions. This position involves client relationship building, executive level communications/presentations, reviewing and monitoring the quality of client deliverables, supervising engagement teams, as well as scoping and estimating new engagements.

RESPONSIBILITIES

Engagement Delivery (75%)

• Manage day-to-day engagement delivery, including the resolution of any matters that arise and related communications with clients and Solution Executive
• Manage clients’ expectations and related communications, usually in conjunction with Solution Executive
• Provide detailed tracking of Tasks and Deliverables
• Ensure quality and timeliness of Deliverables
• Prepare estimates at completion and monitor/resolve any budget overruns/shortfalls
• Provide status reports of work on all active engagements
• Manage scope and financials for engagements and assist in keeping the engagement on track for time, budget, and deliverables
• Monitor engagements, ensuring scope and contract compliance
• Manage quality of Delivery and communicate to client, Solution Executive and Account Management and Recruiting teams if issues arise
• Performance management for engagement teams

Sales Support (20%)

• Identify new Client Managers and opportunities within the accounts you are currently managing engagements
• Develop new business with new and existing accounts
• Estimate and scope new project opportunities in support of Oxford sales professionals
• Preparation of estimates and budgets for new engagements
• Support existing Oxford sales team members to position, propose, sell and close new services business
• Develop and maintain client manager-level relationships

Managing the Business (5%)

• Manage assigned specific focus areas to support the foundation of the business in support of Oxford’s sales teams
• Other duties as assigned

QUALIFICATIONS

• Bachelor’s Degree in Business, Computer Science or Information Systems; MBA preferred
• 5+ years of consulting experience
• 5+ years industry-specific experience for designated industry focus area
• Big 5 consulting experience (or similar) at Manager or Senior Manager level
• Experience managing, setting priorities, solving complex problems and selling in a consultative role
• Ability to lead and mentor IT Staffing Sales Directors and Local Account Managers
• Performance Manager experience with at least two (2) professionals concurrently
• Successfully managed engagement teams comprised of at least five (5) professionals per engagement
• Excellent verbal and written communications skills is a must
• Good organization skills
• Proven knowledge of MS Office products; advanced Excel & PowerPoint
• Knowledge of Project Management principles, methodologies, and alternative delivery approaches, such as Agile
• Experience with onboarding/off-boarding associates/consultants with clients
• Experience with project/program portfolio management, tracking and collaboration tools such as: Clarity, HP PPM, PlanView, SharePoint, OWB, MS Project, Jira, TFS, etc.
• Great customer relationship management focus
• Results oriented with a high sense of urgency to meet client requirements
• Experience with resources planning, budgeting and forecasting
• Ability to maintain regular attendance and work all hours necessary or required

Supervision Exercised: Engagement Delivery Coordinator, others as assigned

Supervision Received: Managing Director, Consulting Services

For US job seekers:
Salary Information:

Please contact [email protected] if you are interested in this position.

Oxford is an Equal Employment Opportunity Employer.  All qualified applications will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.  Oxford will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.  Oxford provides holiday pay, paid time off, medical, dental, vision, life and disability benefit plans, flexible spending accounts, health savings accounts, employee tuition reimbursement, student debt assistance and a 401(k) Retirement Savings Plan.  Oxford is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please email [email protected].  We will make a determination on your request for reasonable accommodation on a case-by-case basis.

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