Engagement Specialist

About Us & Why We're Hiring

We empower children, youth and families to flourish in vibrant communities.

• Child and Family Guidance Center (CFGC), established in 1962, is a leading provider of community mental health and social services in the San Fernando and Antelope Valleys


• Our mission is to empower children and families to achieve health and well-being through innovative mental health services.


• We serve thousands of children and families annually


• We are inspired by our staff of caring and committed professionals


• We are seeking passionate people to join our team  

If our mission resonates, keep reading.

• As part of our team, you will join us in providing a continuum of prevention, early intervention, and intensive treatment services to children and families.


• We offer services in our offices, at schools, and in homes.


• Together, we seek to create stronger, more resilient communities


• Your role will center around changing lives, extending our reach, deepening our impact, and building meaningful outcomes for those seeking help.

The Position:

We are seeking a full-time Bilingual Engagement Specialist for our Balboa location to engage new clients during the intake process and to increase client participation in treatment. The Engagement Specialist will address attendance barriers and decrease rates of cancellation and no shows to scheduled appointments.

What You’ll Do:

• Reviews agency Attendance Policy with caregivers and partners with Intake or Treating Therapist is assuring the clarity of attendance expectations.


• Meets with family to assign their case and schedules the 1st treatment appointment using Outlook calendars.


• Utilizes the Engagement Specialist model and contact clients/caregivers within 24 hours of 1st missed scheduled treatment appointments and continue with activities outlined in this model to support clients with consistent attendance to treatment appointments.


• Provides referrals for families unable to overcome barriers to consistent treatment attendance to outside resources needed.


• Utilizes concurrent documentation to prepare notes and bills for engagement interventions following DMH standards.


• Hours: Full-time (40 hours). Monday – Friday 8:30am – 5:30pm (1 hour meal break)


• Starting Salary: $23-24 per hour

Qualifications

• Must be bilingual in Spanish and English


• Must provide professional, calm and engaging manner with potentially problematic situations.


• Must be able to communicate ideas in a clear manner.


• Must have a good sense of judgment as pertaining to the position and have the ability to know when to consult with supervisor.


• Must have strong organizational skills and be able to prioritize, plan work activities and use time effectively.


• Must demonstrate accuracy and thoroughness and look for ways to improve and promote quality.


• Must be able to work as a team player, in a teamwork environment.


• Must be enthusiastically committed to the overall well-being of the department and the objectives of the Center.


• B.A./B.S. in Mental Health, Psychology, Social Work, Child Development, or other related fields with a minimum of 2 years of experience in working with children and families.

We’re building a diverse, inclusive team

• You’re welcome here. We want CFGC to reflect the diversity of our community and flourish together.


• CFGC is committed to Equity, Diversity, and Inclusion and strives to create a diverse, welcoming and supportive workplace

CFGC promotes professional development and a healthy work-life balance

• Educational Assistance Reimbursement


• Great training/learning opportunities


• Supportive, friendly work environment that prioritizes YOU


• Work-life balance – flexible time off policies


• Committees and workgroups that always strive to make CFGC’s workplace culture the best it can be.


• Premier Benefits including medical, dental, vision, life insurance, identity theft protection, Tickets at Work discount services, and even pet insurance policies!


• And much more! Check out our full benefits summary https://www.childguidance.org/portfolio/benefits/

*This job posting includes a summary of duties, responsibilities, and qualifications for this position. It is not a complete job description and is subject to change based on the needs of the center.