Engagement Supervisor (Behavioral Health Outpatient)

Title: Engagement Supervisor

Status: Full-Time, Non-Exempt, 40 hours per week

Salary Range: $24.04 – $26.60 per hour

Supervisor: Director of Clinical Administration

Location: Kingston or Poughkeepsie Behavioral Health Center  

We value flexibility and support in our work environment and offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Our benefits packages include:

Benefits:

• Medical, dental, and vision coverage.
• 403(b) retirement plan with employer match up to 5%.
• Generous paid vacation, holiday, sick and personal time package (2 weeks’ vacation to start, 13 paid holidays per year, 12 sick days per year and 4 personal days per year).
• Employee assistance program (EAP).
• Access to Family Services’ Compassionate Leave Program where employees can donate/receive unused time off.
• Group term life and long-term disability insurance.
• Supplemental life insurance & accidental death and dismemberment coverage (AD&D), supplemental insurance through Aflac.
• Pet insurance.

Function: The Engagement Specialist promotes the agency’s mission statement and values through compassionate communication with current clients who are having difficulty engaging in treatment. As the initial point of contact, you will be responsible for all aspects of identifying and communicating with these clients, sending letters, tracking communication, uploading documentation, adding notes and alerts, and providing alternate scheduling options to these clients. Engagement Specialists are also often the first point of contact for potential clients seeking services, including those being discharged from hospitals and other facilities, and are responsible for providing education about FSI services, guiding individuals and scheduling initial appointments.

Position Requirements:

• Bachelor’s degree in psychology, Social Work, Nursing, Human Services, or a closely related field.
• At least one (1) year of experience in overseeing client scheduling or case management teams, or at least two (2) years of exceptional performance as an intake coordinator, case manager, or related role, with demonstrated leadership skills.
• Previous supervisor or program coordination experience.
• Skillful knowledge of behavioral health terminology and client needs.
• Experience working with Medicaid, Medicare, and/or other insurances preferred.
• Understanding of productivity measures and compliance standards preferred.
• Experience working in a clinical mental health setting.
• Bilingual English and Spanish speaking preferred.   

Our Mission:

Family Services brings people together to find the support they need, improving their lives and communities, and building a stronger safer Hudson Valley.

Our Values:

Compassion – Extending empathy and understanding to others.

Integrity – Being honest and dependable.

Hope – Believing in the strength of the human spirit and heart, to emerge and thrive when faced with a challenge.

Diversity – Promoting a vision of community comprised of wide-ranging assets.

Respect – Treating all individuals with dignity and without judgement.

Community – Recognizing and reinforcing the importance of our world as being comprised of people of differing strengths and perspectives.

Justice – Promoting social and economic equity and fairness.

Quality – Aspiring for excellence in every aspect of our work.

Position Responsibilities:

• The Engagement Supervisor is responsible for oversight of all aspects of the client Engagement process, as well as the supervision of Engagement Specialist staff. The Engagement staff are the initial points of contact for clients who are having difficulty engaging in treatment. The Engagement Team is also the initial point of contact for hospitals and other referral agencies. 
• The Engagement Supervisor will lead this team, promoting service excellence, cross department collaboration, and streamlined engagement in behavioral health services. 
• The Engagement Supervisor is responsible for holding weekly Team Meetings, weekly or bi-weekly supervision with Engagement Specialists, creating custom reports on the Engagement and Referral processes and outcomes, Engagement staff performance reviews, collaborating with Clinical Directors and Supervisors, elements of the hiring and termination processes, as well as responsible for the Engagement process for the clinics.
• Other duties as assigned.

Skills and Abilities:

• Two (2) years working with Medicaid, Medicare, and/or other insurances.
• Technology savvy (Windows, Microsoft Office, Electronic Health Records)
• Knowledge of Netsmart Electronic Health Record (EHR) and OMH regulations preferred
• Knowledge of Medicare, Medicaid, and other insurance regulations
• Knowledge of HIPAA Privacy and Security Rules
• Collaborative relationship building and communication skills
• Excellent customer service skills
• Excellent verbal and written communication skills
• Ability to work independently
• Organizational and time management skills
• Clinical and business insight

 Work Environment:

• Hybrid with some travel to various clinics, meetings, and events. 

Family Services, Inc. complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].

Family Services is an equal opportunity employer. We follow federal, state, and local laws prohibiting discrimination in hiring and employment.

Must be authorized to work in the United States without work sponsorship.