Engineer 2, Engineering Ops (Capacity Operations)

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Engineer 2, Engineering Ops (Capacity Operations)

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locations

IL - Oak Brook, 2001 York Rd

IL - Rockford, 4450 Kishwaukee St

IN - Merrillville, 16 West 84th Dr

MI - Grand Rapids, 965 Century Ave Sw

MI - Plymouth, 41112 Concept Dr

time type

Full time

posted on

Posted 2 Days Ago

job requisition id

R386268

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary
Responsible for contributing in project teams, troubleshooting operational issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services and the overall upkeep and maintenance of designated areas of engineering. Acts in compliance with industry and Company technical requirements, standards, policies and procedures. Works with moderate guidance in own area of knowledge.
The Capacity Operations Engineer is responsible for coordinating and prioritizing the full lifecycle of node level proactive and reactive capacity augments for both field and headend. This Engineer works with both internal and external partners to ensure quality meets Comcast standards while exceeding customer expectations and maintaining our competitive advantage on technology.

Job Description
Core Responsibilities
Hybrid work schedule - 4 days in office/1 day remote
Ability to troubleshoot and repair all but the most complex issues. Performs maintenance activities with a minimum of supervision and guidance. Leads technical outage bridges and engages appropriate resources to drive issues to closure.
Acts as an advocate for Engineering Operations procedures, policies and processes. Ensures projects and initiatives are adhering to Company standards.
Tracks and reports operational workflows; maintains records of results and feedback. Analyzes data and metrics, identifies problem areas and provides actionable insight.
Acts as a technical resource in projects and initiatives and ensures successful project implementation.
Contributes to design considerations for new products or architectural changes to existing products.
Analyses problems in design, configuration, data flow and data state within a highly complex multi-product provisioning system.
Performs routine maintenance tests for designated areas of engineering and ensures all maintenance is properly validated to minimize impact.
Provides training and guidance to less experienced team members.
Attains industry standard certifications and education.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary

on our careers site for more details.
Education
Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications

(if applicable)
Relative Work Experience
2-5 YearsComcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
About Us

At Comcast , you have the power to connect the world. Your career options are endless as you grow in your career. Explore your future with access to a variety of teams, locations, and resources in an expanding network. You can also explore additional opportunities at our company,

NBCUniversal

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