Engineer, IT Disaster Recovery - IT Infrastructure - Full Time (Hybrid)

Summary:

The Engineer, IT Disaster Recovery and Business Continuity (DR-BCP) is responsible for the design, implementation, support and maintenance of disaster recovery and business continuity critical to healthcare operations including patient care, clinical applications, and administrative functions for The Guthrie Clinic (TGC). This role focuses on developing and testing DR-BCP plans and playbooks to minimize downtime and ensure rapid recovery in the event of disruptions. The Engineer collaborates with IT teams, vendors, and hospital stakeholders to ensure the operational resilience for TGC. This position will be a technology advocate throughout the organization for the effective application of technology to meet business needs and to support business changes and growth.

Experience:

1. Preferred three to five (3 to 5) years of experience in implementing and managing DR and BCP processes in an enterprise environment; healthcare experience preferred.
2. Highly experienced information systems professional with a strong technical background and proven track record of accomplishments in a large, complex multi-level organization 
3. Strong understanding of disaster recovery tools, business continuity planning, standards and leading practices.
4. Experience developing DR and BCP test plans and scripts. 
5. Understanding of value propositions of DR and BCP planning. 
6. Proficiency in backup and replication technologies, high-availability architectures, and cloud-based DR solutions (e.g., Azure Site Recovery).
7. Solid understanding of IT infrastructure components such as servers, network, storage systems and virtualization technologies.
8. Experience with ITSM functionalities such as change control, CMDB and ticketing systems.
9. Strong knowledge of healthcare information systems (e.g., Epic, Cerner), cybersecurity and clinical operations.
10. Prior experience delivering high availability systems in a 24/7 environment across geographically dispersed business units.
11. Demonstrated ability to facilitate evaluation of technologies and achieve consensus on technical standards and solutions among a diverse group of information technology professionals.
12. Demonstrated commitment to customer service who has provided responsive and effective support, developed solid working relationships with customers, and delivered high quality, value-added services that met/exceeded customer expectations. 
13. Polished professional with demonstrated information technology experience and strong communication skills that can rapidly gain and maintain credibility with customers and IT colleagues.

Education:

1. Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration or related field strongly desired or an equivalent combination of education and experience.

Licenses/Certifications:

1. Preferred certifications include Certified Business Continuity Professional (CBCP), Disaster Recovery Certified Specialist (DRCS), ITIL 4 Foundation.

Essential Functions:

• Develop, implement, and maintain comprehensive disaster recovery and business continuity plans for IT systems, including servers, networks, databases, and applications critical to TGC operations.
• Conduct risk assessments and business impact analyses to identify critical systems, prioritize recovery objectives, and mitigate potential vulnerabilities.
• Plan and execute regular DR-BCP tests, including tabletop exercises, simulations, and full recovery drills, to validate recovery procedures and ensure readiness.
• Support incident response efforts during disruptions, coordinating recovery activities to restore IT services swiftly and effectively.
• Work with IT teams, clinical staff, and vendors to align DR-BCP plans with operational needs, ensuring seamless integration with existing infrastructure.
• Create and maintain detailed DR-BCP documentation, including recovery procedures and runbooks, and provide training to IT staff and stakeholders.
• Collaborate with DR-BCP vendors and service providers to ensure solutions meet SLAs and support TGC requirements.
• Monitor and update DR-BCP plans to reflect changes in IT infrastructure, TGC growth, and incorporating technologies like cloud DR and automation.
• Stay current on DR-BCP trends (e.g., cloud-native DR, AI-driven recovery, zero-downtime architectures) and evaluate their applicability to enhance TGC application resilience.
• Anticipates and provides solutions for complex problems and issues, recommends upgrades and enhancements. Rapidly absorbs complex technical and conceptual information to identify issues and implications. Able to present understandable alternatives to both technical and non-technical individuals at all levels of the organization.
• Promotes the use of TGC’s PMO methodology and standards to manage IT initiatives.
• Demonstrates commitment to customer service by providing responsive and effective support, developing solid working relationships with customers and IT colleagues, and delivering high quality, value-added services that exceed customer expectations. 
• Demonstrates a commitment to excellence in Customer Service with all internal and external customers of TGC.
• Performs related duties as assigned and unrelated duties as requested.

Other Duties:

Other duties as assigned 

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