Engineer School Operations & Support (Multiple Positions)

JOB SUMMARY

The Engineer – School Operations & Support provides system configuration, data validation, and technical assistance for school-facing SIS operations across Houston ISD. This includes setup and support for schedules, grades, calendars, and attendance. The Engineer collaborates closely with school staff and the central team to ensure the student information system reflects district policies and academic operations, and that campuses are supported in day-to-day system use and annual rollover activities.

MAJOR DUTIES & RESPONSIBILITIES

1.    Support SIS configuration for courses, schedules, grading periods, and student placement.
2.    Assist campuses with troubleshooting data entry issues related to attendance, gradebooks, or student schedules.
3.    Validate data during SIS rollovers and at grading or reporting milestones.
4.    Document SIS processes, user guides, and help desk responses for common school support needs.
5    Participate in testing SIS updates and communicating release changes to schools.

MAJOR DUTIES & RESPONSIBILITIES CONTINUED

6.    Collaborate with academic and compliance teams to ensure SIS aligns with district policies.
7.    Escalate complex issues to senior engineers or SIS vendors with appropriate documentation.
8.    Conduct data audits and cleanup related to student schedules, rosters, and transcripts.
9.    Train or support school-based users on SIS processes and procedures.
10    Perform other job-related duties as assigned.

EDUCATION

Bachelor’s degree in education technology, information systems, or related field preferred. Equivalent experience may be considered.    

WORK EXPERIENCE

Minimum of 5 years working with SIS platforms or K–12 student data. Campus-based experience supporting schedules, grading, or attendance preferred.

SKILL AND/OR REQUIRED LICENSING/CERTIFICATION

•    Familiarity with SIS platforms such as PowerSchool, Skyward, or equivalent
•    Strong attention to detail and understanding of school operations
•    Basic scripting or data query skills (e.g., SQL) a plus
•    Effective communication and documentation skills
•    Understanding of TEA rules and district academic policies preferred    

LEADERSHIP RESPONSIBILITIES

Works independently or under supervision of senior engineers. May serve as point of contact for specific schools or SIS modules.

WORK COMPLEXITY/INDEPENDENT JUDGMENT

Performs system support tasks independently and applies judgment to ensure data accuracy and consistency.

BUDGET AUTHORITY

None.    

PROBLEM SOLVING

Identifies and resolves common SIS errors in scheduling, grades, or attendance. Assists with districtwide SIS configuration cleanup.

IMPACT OF DECISIONS

Impacts campus data accuracy and daily operations. Mistakes may affect gradebooks, transcripts, or audit compliance.    

COMMUNICATION/INTERACTIONS

Regularly interacts with school clerks, counselors, and central office teams. Provides end-user support and follow-up.

CUSTOMER RELATIONSHIPS

Serves as a trusted partner to schools, helping ensure a smooth and accurate SIS experience for all campus staff.    

WORKING/ENVIRONMENTAL CONDITIONS

Office work environment. May require extended hours during integration launches, SIS transitions, or academic year rollovers, hybrid setting available.