ENGINEER, SIG FACTORY FIELD SERVICE

Req ID:\n\nJR96575 ENGINEER, SIG FACTORY FIELD SERVICE\n\nOur vision is to transform how the world uses information to enrich life for all.\n\nMicron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.\n\nMicron Technology\u2019s vision is to transform how the world uses information to enrich life! Our dedication to people, innovation, tenacity, collaboration, and customer focus helps us fulfill our mission to lead globally in memory and storage solutions. We conduct business with integrity, accountability, and professionalism while supporting our global community. It\u0027s an exciting time at Micron!\n\nIn the role of SIG Field Service Representative Engineer, you will provide visible customer support through on-site installations. You will lead all aspects of diagnostics, solving, servicing, and repairing complex equipment and systems. You will engage in quality control inspections before shipment and confirm the operational quality of system equipment. You will give initial training to partners on installation, operation, and upkeep, and represent the company in administrative and technical communications for assigned projects.\n\nA SIG Field Service Representative will interpret partners\u2019 needs and clarify if the responsibility for problem resolution falls to sales personnel, BOA (Business Operations Analysts), or development engineering. You will serve as a SIG partner contact on technical and service-related problems. You will prepare reports for analysis of product failure trends and serviceability issues. This job may include any aspect of field support and is not limited to system hardware and software. You will work directly and indirectly with diverse cultures and nationalities, performing all aspects of the Field Service listed below.\n\n## Job Responsibilities\n\n * On-Site Installations: Lead the setup, commissioning, and validation of equipment at remote partner locations.\n * Partner Training: Develop and deliver training plans and technical documentation to ensure partner self-sufficiency and regional team proficiency.\n * Strategic Liaison: Act as the primary technical link between partners, SIG Engineering, and BOA teams for quotes, RMAs, and upgrades.\n * Technical Support: Provide expert troubleshooting for complex system failures and manage spare parts inventory.\n * Responsiveness: Maintain a strict 24-hour response time and conduct proactive weekly check-ins with remote sites.\n * Performance Analysis: Analyze operational and RMA data to perform failure analysis and recommend reliability improvements.\n * Engineering Support: Assist with prototype assembly, qualification, and field-testing to support R\u0026D and improve manufacturing.\n * Quality \u0026 Safety: Author technical manuals and ensure strict adherence to site safety protocols, including JHA, 6S, and ESD standards.\n\n\n\nMinimum Qualifications\n\n * Education: AAS or Bachelor\u2019s degree in Electrical, Mechanical, or Computer Engineering.\n * Technical Expertise: 3+ years in field service or systems integration, specifically troubleshooting complex hardware/software and using DOE processes.\n * Client Management: 3+ years in customer-facing roles managing on-site installations and delivering technical training.\n * Safety \u0026 Quality: Proven experience applying 6S/ESD protocols and JHA within a manufacturing or lab environment.\n * Availability: Ability to travel extensively to remote locations and contribute to a 24-\n\n\n\nPreferred Qualifications:\n\n * Semiconductor Expertise: 3+ years of experience specifically within the semiconductor manufacturing or memory/storage solutions industry.\n * Advanced Root-Cause Analysis: Proven success in performing in-depth failure analysis on complex PCB assemblies and integrated system software.\n * Global Project Leadership: Experience managing international installations and coordinating technical projects across diverse cultures and nationalities.\n\n\n\nJob Profile(s):\n\nField Service Rep 1 - Field Service Rep 2\n\nRelocation Level: TBD\n\nBefore Getting Started \nPlease review Micron\u2019s Internal Job Application Policy on your regional PeopleNow Career Opportunities page before searching and applying for jobs. Note in particular that: \n\n * Hiring managers may view your performance appraisals, original resume, transcripts or other performance-related documentation in your personal file. This information will be held in confidence.\n * If you are selected to interview for a position, you must notify your direct supervisor before participating in the interview process.\n\n\n\nAs a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth. Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future. We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget. Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave. Additionally, Micron benefits include a robust paid time-off program and paid holidays. For additional information regarding the Benefit programs available, please see the Benefits Guide posted on Benefits | Micron Technology, Inc\n\nMicron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.\n\nTo learn about your right to work click here.\n\nFor US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron\u2019s People Organization at [email protected] or 1-800-336-8918 (select option #3)\n