Engineer Technician V

Job Title: Engineering Technician V

Location: Glenn Research Center (Cleveland, OH)

Clearance Level Required: Must be able to obtain and maintain a public trust.

MINIMUM SKILLS REQUIRED:

• AA or AS degree in engineering technology, information technology, electronics, or a related technical field.


• 8–10 years of progressive technical experience supporting IT infrastructure, electronics, network systems, or engineering operations.


• Demonstrated experience diagnosing and resolving complex VoIP, network, and PC hardware/software issues.


• Hands-on experience with Cisco switches and wireless access points, including configuration and troubleshooting.


• Experience managing work orders and change requests in a structured service-delivery or ITSM environment.


• Ability to interpret engineering specifications, drawings, and technical documentation.


• Ability to plan and conduct tests using technical instrumentation and analyze resulting data.


• Experience installing and maintaining UPS systems, monitoring load, and validating power distribution.


• Ability to communicate technical information clearly to diverse audiences.


• Ability to work independently and coordinate successfully with multidisciplinary teams.


• Ability to follow GSFC or equivalent federal facility operational, safety, and configuration procedures.

DESIRED SKILLS:

• Bachelor's degree in engineering technology, IT, electronics, or a related field.


• Experience supporting NASA GSFC operational environments, infrastructure, or mission-critical systems.


• Familiarity with GSFC change management, facility access controls, and service-delivery workflows.


• Experience with cable plant operations, network infrastructure installations, and facility-based technical support.


• Certifications such as CompTIA Network+, Security+, CCNA, or similar.


• Experience creating or maintaining network documentation including layouts, diagrams, and rack elevations.


• Experience with wireless site surveys or predictive design tools.


• Experience supporting secure or controlled technical environments.


• Experience leading or mentoring technicians on complex technical tasks.

PRIMARY DUTIES, RESPONSIBILITIES & ESSENTIAL JOB FUNCTIONS:

• Plan or assist in planning test activities; define test requirements; execute tests using appropriate instrumentation; analyze data and document recommendations.


• Identify, diagnose, and resolve complex issues involving VoIP services, network integrity, and PC hardware/software while guiding technicians through advanced troubleshooting.


• Manage and resolve work orders and change requests involving Cable Plant, Network, and VoIP systems, ensuring timely and high-quality completion consistent with GSFC service-delivery processes.


• Communicate technical information clearly and effectively to technicians, stakeholders, and end users to support GSFC operational needs and mission schedules.


• Configure, deploy, and troubleshoot Cisco network switches including VLANs, trunking, QoS, port security, and device monitoring across GSFC buildings and mission-support facilities.


• Install, configure, and troubleshoot Cisco wireless access points, ensuring proper controller integration, firmware maintenance, and wireless coverage across GSFC campuses.


• Maintain documentation for switch and AP deployments including port assignments, labeling, rack elevations, and physical mapping in alignment with GSFC standards.


• Install, configure, monitor, and troubleshoot UPS systems; verify battery health, load capacity, firmware compliance, and proper power distribution for GSFC network and compute environments.


• Maintain documentation for UPS deployments including load mapping, lifecycle tracking, and center wide power-distribution requirements.


• Support daily GSFC operational activities across buildings, labs, controlled access areas, mission environments, and remote sites.


• Follow GSFC change management, configuration management, and incident response procedures, ensuring accuracy in service management systems.


• Coordinate with Mission Directorates, Facility Managers, Network Operations, Cybersecurity, and other GSFC service organizations to ensure compliance with center wide operational standards.


• Participate in scheduled maintenance windows, facility power events, infrastructure upgrades, and mission-critical restoration efforts when needed.


• Provide mentorship and guidance to junior technicians while upholding safety, technical, and quality standards.