Engineer, Total Product Support

Total Product Support Engineer – ALD | Phoenix, AZ
(ALD equipment experience required)

At ASM, our technology enables the world’s most advanced semiconductor manufacturing—and our people are what make that possible. We’re looking for a Total Product Support Engineer to join our ALD team in Phoenix, where you’ll play a critical role in launching new products and ensuring they succeed in real‑world fab environments.

This role puts you at the center of new product development, acting as the system‑level expert who bridges engineering design, manufacturing readiness, and customer success. If you enjoy deep technical ownership, cross‑functional collaboration, and seeing your work directly impact customer fabs worldwide, this is a unique opportunity to make your mark.

What You’ll Be Working On

As a Total Product Support Engineer, you’ll own some of the most important phases of a product’s lifecycle—from first build to first customer success:

• Serve as the system‑level expert for ALD product support during new product development


• Partner closely with Hardware, Electrical, Controls, Process, and Software engineering teams to develop deep system knowledge


• Influence product design by providing customer‑focused input on preventive maintenance, serviceability, and design for manufacturability


• Own the first build and test of new products in the development lab, identifying issues early and recommending practical solutions in real time


• Develop and document best‑known methods and procedures for service, preventive, and corrective maintenance


• Lead First‑in‑Fab (Alpha and Beta) deployments, driving customer fab readiness, installation, start‑up, and production qualification


• Act as the primary owner for customer issues during Alpha and Beta phases, ensuring strong communication and rapid resolution


• Provide detailed reporting and feedback on field issues to strengthen product robustness and reliability


• Define critical spare parts strategies, ensuring readiness and smooth execution for new product shipments

What We’re Looking For

• Bachelor’s degree in an engineering discipline and/or 5+ years of hands‑on experience with semiconductor equipment


• Direct experience with ALD equipment (required)


• Strong system‑level troubleshooting skills and the ability to work across disciplines


• Willingness to travel 25–50%, depending on the product development cycle


• Comfort working in both lab and customer fab environments

Why ASM?

At ASM, you won’t just support products—you’ll help shape how they’re built, launched, and adopted worldwide. You’ll work alongside top engineering talent, gain deep exposure to new product development, and have direct influence on tools used by leading semiconductor manufacturers across the globe.

This is a role with real ownership, high visibility, and meaningful technical impact—ideal for engineers who want to grow their expertise while contributing to industry‑defining technology.