This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Engineering Services Manager - REMOTE. This role is pivotal as it oversees the services team within a designated geographical region, focusing on implementation, presales, and team management. The successful candidate will drive sales and enhance engineering growth while ensuring high customer satisfaction through timely responses to service escalations. Additionally, this position promotes a supportive environment for team members, aiming to achieve excellent engagement and performance results.
Accountabilities
- Respond to service escalations promptly and make final deployment decisions to meet customer demands.
- Act as a liaison between Sales and Service teams to drive the customer pipeline.
- Create an enabling environment for team members, focusing on support and resources.
- Monitor and minimize engineering hours written off annually to less than 2%.
- Establish and maintain standard operating procedures and documentation for engineering teams.
- Manage required certifications for vendor partnerships and team continuing education.
- Align training and professional development to support team members and reduce travel.
- Participate in the interview process and provide insights on hiring decisions.
- Develop career plans and education goals for engineers, including mentoring roles.
- Participate in leadership calls to forecast team skill set and recruiting needs.
- Engage in regional sales calls to stay ahead of upcoming projects and requirements.
- Ensure proper standardized use of company systems and procedures.
- Facilitate communication between Human Resources and Engineering supervisors on team dynamics.
- Compile and deliver performance reviews to ensure continued growth of engineering goals.
- Maintain technical certifications relevant to expertise.
Requirements
- 5+ years of experience in a technical field.
- Experience in designing and architecting network or systems-based solutions.
- Bachelor’s Degree or equivalent experience.
- One or more relevant certifications such as CCNP, CCDP, CCIE, ACMP, among others.
- Familiarity with Cisco, HPE, and Dell server technologies.
- Strong leadership skills with the ability to motivate and guide others.
- Excellent decision-making and problem-solving abilities.
- Detail-oriented and organized approach to managing tasks and responsibilities.
Benefits
- Flexible working hours with the option for remote work.
- Opportunities for professional development and continuing education.
- The chance to work with a diverse and talented team.
- Competitive salary with performance-based incentives.
- Comprehensive health and wellness benefits.
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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