Engineer-Support Services

Requisition Number: 102828 

Engineer-Support Services

Location: The role will be an onsite position located in New York.

Insight at a Glance

• 14,000+ engaged teammates globally
• #20 on Fortune’s World's Best Workplaces™ list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

Are you passionate about technology and ready to launch your IT career? Join our team as an Entry-Level Service Technician supporting a Fortune 500 financial client in NYC. This is a hands-on, onsite role where you’ll gain exposure to enterprise-level systems and work closely with experienced IT professionals—an ideal environment to grow into advanced technical roles.

As an Engineer-Support Services you will:

• Provide first-line support for desktops, laptops, mobile devices, and collaboration tools.
• Assist with setup, troubleshooting, and maintenance of hardware and software.
• Support remote access and basic network connectivity issues.
• Help maintain and operate A/V equipment for meetings and presentations.
• Document issues and escalate complex problems to senior technicians.
• Deliver professional and courteous service to all users, including executive staff. Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career

What we’re looking for

• 1–2 years of experience in IT support, help desk, or technical customer service.
• Familiarity with Windows, macOS, iOS, and Android platforms.
• Basic understanding of networking, remote access tools, and Microsoft 365.
• Strong communication skills and a desire to learn.
• High school diploma or equivalent (Associate’s or Bachelor’s in IT-related field preferred).

What you can expect
We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include: 

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: New York || New York (US-NY) || United States (US) || IT Infrastructure & Support || None || US - New York, NY ||