English-Speaking Customer Support Representative

English-Speaking Customer Support Representative

Sofia, Bulgaria | Full-time | ️ On-site Role

We are looking for enthusiastic and service-oriented Customer Support Representatives to join a fast-growing team in Sofia, Bulgaria. If you have a passion for helping people and are fluent in English, this could be the ideal opportunity for you!

As a key member of the support team, youll handle customer inquiries through various channels, providing first-class assistance while contributing to a high-quality customer experience.

Key Responsibilities:

• Respond to customer queries via phone, email, or chat in a professional and timely manner

• Assist users with troubleshooting, product guidance, and general support

• Maintain a positive, empathetic, and professional attitude toward customers

• Follow up on customer interactions and ensure issues are resolved effectively

• Collaborate with internal teams to escalate and resolve complex cases

Requirements:

• Fluency in English (C1 or above)

• Excellent communication and problem-solving skills

• Previous customer support experience is an advantage, but not mandatory

• Strong multitasking abilities and attention to detail

• Willingness to work flexible hours if required

• Valid EU work permit or the right to work and live in Bulgaria

Whats Offered:

• A full-time, on-site role in Sofias vibrant business district

• Competitive base salary with performance-based bonuses

• Paid training and career growth opportunities

• Supportive and multicultural team environment

• Health insurance and additional employee benefits

Are you ready to build a career in customer support while living in one of Eastern Europes most dynamic capitals? We want to hear from you!

Apply now and join a team that values communication, collaboration, and customer satisfaction.