Enrollment Agent I - RV

Overview

IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person - one identity.

Responsibilities

Do you have an interest in security, law enforcement, biometrics, and the safety of your community? Are you a customer service oriented, "people" person? If so, the Enrollment Agent position at our IdentoGO locations might be a great fit for you. You will get to use cutting edge technology to obtain fingerprint records (any CSI/true crime fans out there?) while helping to cut down on crime and keep those with questionable backgrounds from having access to our ports, the transportation of hazardous materials, as well as the relaxed security requirements of TSA precheck customers. If you are interested in providing a service to your fellow citizens and interacting with customers on a day to day, face to face basis, submit your application for the Enrollment Agent position today!

Join the team and receive $1,000 sign on bonus!

US citizenship required.

Essential Job Functions include but are not limited to:
Drive the TSA Precheck bus to mobile events across the country
Assist with routine maintenance of the bus, delivering it to garages for maintenance as needed
Assist with DOT requirements
Perform TSA Precheck enrollments on the bus
Provide superior customer service to internal and external customers
Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment including computer hardware and software
Verify customer identity and scan required documents into database system
Successfully complete required biometric and data capture processes and paperwork on each customer
Track processing time for each applicant and ensure applicants are processed in appropriate order
Perform biometric processing to include capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards
Identify win-win opportunities to provide more products and services to customers
Create opportunities to add value for customers through the upselling of retail products and services (if applicable)
Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents and information are safeguarded at all times
Adhere to all company and departmental policies relating to Enrollment Center standards, including adherence to signage, branding, and employee attire policies
Perform Enrollment Center Sustainment responsibilities on a daily basis
Perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, and submitting updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary
Represents the company and the programs that are supported in a professional and customer oriented manner
Support Customer Service Registration and Reservation activities as necessary
Successfully completes time sensitive trainings/briefings as assigned.
Note: In addition to the Essential Functions, also perform similar work-related duties as assigned.

Knowledge, Skills, and Abilities

Customer and Personal Service - Knowledge of principals and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Technology - Knowledge of electronic equipment, computer hardware, and computer software including applications and data entry
Clerical - Knowledge of administrative and clerical duties, such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures
Monitoring - Monitoring/Assessing performance of self, other individuals, and/or outside organizations to make improvements or take corrective action
Integrity - Job requires ethics and honesty
Travel Requirement, Working Conditions, and Physical Demands

Travel requirement such as:

Ability to travel nationally for activities such as backfill at enrollment locations, conducting mobile events, or servicing mobile routes, meetings, classes, and workshops.
Overnight travel. Should not exceed 100% of the time.
Travel by air will be required.
Able to prepay all travel expenses and receive reimbursement.
Working conditions such as:

General office environment. The work area is adequately lighted, heated, and ventilated.
Physical demands such as:

Office environment where the employee may be required to stand, sit, or a combination of both standing and sitting to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts, driving an automobile, etc. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment.
The work requires light physical effort with frequent lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 75 pounds. Requires manual dexterity and ability to manipulate small objects. May require normal range of hearing and vision to operate machinery.
Qualifications

Must be a US citizen
High school diploma or equivalent degree
Minimum one (1) year applicable experience
Proficiency in Microsoft Office Suite is required
Previous experience processing credentials is a plus
Previous sales experience preferred
Evening and weekend work may be required
Must be at least 25 years old
Must be able to successfully pass various background screening requirements including criminal history, education, credit, and drug screen as well as obtain any required program specific credentials and certifications
Reliable transportation and valid driver's license required