Enrollment & Recruiting Specialist

You’re someone who wants to make a difference in people’s lives. You’ve got a passion and/or experience in social services and want to extend your reach. Something challenging but also rewarding. That’s our story too! Goodwill Industries of New Mexico is looking for an Enrollment & Recruitment Specialist to assist with outreach and conduct client enrollments into our GoodJobs employment assistance program. We are a New Mexico nonprofit corporation with 16 stores throughout the state and the GoodJobs program is our largest community based social services program that we offer. This opportunity will allow you to work one on one with individuals of all different walks of life and assist them with entrance into our program, as well as recruiting new potential clientele into the program. This is your chance to put your skills and your heart to work for our community. Come join our team!  

 $16.25/hour, guaranteed 38 hours a week. 

Essential Duties and Responsibilities:

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

• Adherence to the attendance and punctuality policies of Goodwill.
• Exhibit excellent customer service skills as related to your position.
• Completes electronic enrollment process to enroll clients into Goodwill program(s) in an accurate and timely manner.
• Educates the business community of the benefits of hiring GINM’s participants and utilizing GINM Employment Services.
• Utilize the Caseworthy system to assess the persons served job strengths, abilities, job interests and possible barriers.
• Provide persons served with service referrals for community resources that will assist to improve personal situations.
• Perform outreach to targeted agencies/organizations to attract new clientele into Goodwill’s programs. 
• Maintains current knowledge of changes in the local community with respect to labor market trends, income levels, the business community, and other community agencies.
• Establishes and maintains communication with other agencies or organizations to include Workforce Connections, social service providers, various Chamber of Commerce entities, colleges/universities, etc.
• Assists with service department/program goals through recruitment of new clients via phone, email, in-person, and digital outreach efforts and maintains current file of employers/organizations contacted.
• Attends GINM and community job fairs and hiring events to recruit and schedule new clients for enrollment in GINM services. 
• Manages participant files/electronic records and provides accurate documentation for services including case notes.
• Participates in scheduled team meetings to share information with other staff members and GINM Career Specialists.
• Develops partnerships with local business to educate employers and create top-of-mind and preferred hiring status for GINM participants.
• Maintains accurate records and documentation through narrative, statistical and financial reporting to meet GINM, State, and CARF standards; prepares departments monthly reports.
• Responsible to gather satisfaction survey data from participants, funders, employers and other stakeholders.
• Ensures HIPAA compliance.
• Responsible for the safety of persons served on caseload or area of responsibility.
• Responsible for CARF compliance and maintaining standards in areas of responsibility.
• Implements CARF standards into all programs and follows professional ethics as set in the Code of Conduct/Business Ethics policy.
• Maintains confidentiality of all privileged information.
• Performs other incidental and related duties as required and assigned.

• Knowledge of organizational practices, policies and procedures and compliance with same.
• Knowledge of and compliance with all safety policies and procedures.
• Knowledge of applicable federal, state, county and local laws, regulations, and requirements.
• Knowledge of Americans with Disabilities Act (ADA).
• Knowledge of outreach services and activities, funding agencies, and community health care and vocational services.
• Skill in working with persons with barriers to employment.
• Skill in operating various word-processing, spreadsheets and database software programs.
• Ability to train a variety of skills in varied environments, with different physical demands. 
• Ability to travel as required based on caseload, scope of work.
• Ability to read and interpret documents such as case notes, safety rules, operating and maintenance, instructions, and procedure manuals.
• Ability to prepare accurate, complete and legible reports and create and present detailed and effective speeches and presentations.
• Ability to exhibit excellent customer service skills.
• Ability to read, write and understand English.
• Ability to carry out instructions in verbal and written format.
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds and people with disabilities.
• Ability to work extended hours and various work schedules.
• Ability to maintain confidentiality.
• Ability to work independently and demonstrate time management skills.
• Ability to handle multiple tasks and meet deadlines.

Physical Demands and Work Environment: While performing the duties of the job, the employee is regularly required to use hands, fingers, handle, or feel; reach with hands and arms; see, talk and hear. The employee is frequently required to sit, walk, and stand. The employee is occasionally required to stoop, kneel, crouch, crawl and lift/move up to 25 lbs. Work environment will vary depending on the setting in which the training is to take place. Employee may be exposed to a variety of factors including outside weather conditions, extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, chemicals, and loud noises. Travel as required based on caseload, scope of work.

Minimum Qualifications: The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to pass a criminal background check and drug test. Individuals must have a valid New Mexico driver’s license, liability insurance, insurability under the agency insurance carrier, dependable vehicle and a clean driving record.

• Associate degree in Social Services or related field preferred. 
• Two years’ professional work experience or equivalent combination of education and experience.
• Bilingual is preferred.