Enrollment Assistant Manager

Description

Job Title: Assistant Manager - Enrollment and Support

Job Description:

We are seeking a dedicated and proactive Assistant Manager to oversee and support our enrollment and piecework staff. This role is essential in providing guidance, training, and feedback to ensure a high-quality enrollment process for our participants. The successful candidate will demonstrate strong leadership skills and a commitment to achieving positive outcomes in customer satisfaction and participant engagement.

Key Responsibilities:

- Provide support and training to enrollment and piecework staff to enhance their performance and effectiveness.

- Conduct interviews, match participants, and re-assess as necessary to guide individuals through the enrollment process.

- Supervise staff members, offering constructive feedback and evaluations to promote professional development.

- Ensure that volunteers and children are appropriately enrolled and matched according to BBBS standards and practices.

- Utilize independent judgment to make decisions that align with organizational goals and participant needs.

- Focus on delivering high-level customer service, particularly in relation to volunteer options and satisfaction.

Skills and Qualifications:

- Strong leadership and supervisory skills.

- Excellent communication and interpersonal abilities.

- Experience in training and developing staff.

- Ability to assess and evaluate participant needs effectively.

- Commitment to customer service excellence.

- Familiarity with enrollment processes and best practices in a similar environment is preferred.

We welcome applicants who are passionate about making a positive impact in the community and are committed to fostering a supportive and inclusive environment.

Requirements

Required Skills:

· Excellent verbal and written communication skills. 

· Excellent interpersonal and customer service skills.

· Excellent sales and customer service skills.

· Excellent organizational skills and attention to detail.

· Excellent time management skills with a proven ability to meet deadlines.

· Strong analytical and problem-solving skills.

· Strong leadership skills.

· Ability to prioritize tasks and to delegate them when appropriate.

· Ability to function well in a high-paced and at times stressful environment.

· Proficient with Microsoft Office Suite or related software.

• Availability to work full-time. Hours may include evenings and weekends.
• Ability and willingness to travel locally to meet with volunteers and clients.

Education and Experience:

Bachelor’s degree is required. BA in social services, sociology, psychology, or related field is preferred. College transcripts will be required.

Physical Requirements: 

Position is primarily an office setting, requiring long periods of sitting at a desk and computer. The position requires the ability to lift 20 pounds unassisted, 40 pounds with assistance. Frequent visits to donor sites or securing agency supplies may require driving in inclement weather or in the evening after sunset. The ability to navigate within the city limits helpful.

Equal Employment Opportunity

BBBS of CNM provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual orientation, or non-disqualifying physical or mental handicap or disability.

Job Responsibilities

The previous statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties & responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. BBBS of NM may change the specific job duties with or without prior notice based on the needs of the organization.