Enrollment Specialist, Roxbury and Hyde Park (onsite)

Job Description

Job Description
Position Summary:
Under the direction of the Business Manager of Child Development, the Enrollment Specialist provides a variety of customer service, clerical, and financial support services to the Child Development department, engaging and supporting families with the utmost customer service through the enrollment process. They establish and maintain department records, coordinate assigned projects, and compile and distribute a wide array of information and reports. This position works to ensure compliance with state subsidy policies and works with families to coordinate all facets of billing registration and payments.
Salary Range:

$45,000 – 50,000

Key

Functions/Responsibilities:
Create exemplary Y experiences for our families by engaging them in meaningful conversations, responding in a timely manner to their inquiries, and by communicating to program staff any experience issues that they may have
Become an expert on YMCA programs to support efforts to acquire new families by actively listening to families' needs and matching them to the appropriate programs
Assist in balancing and submitting all monthly, quarterly, and annual reports to the proper state and federal agencies
Act as liaison between Business Manager of Child Development and families to ensure that registration payments are made, receipted to the family, and distributed to the proper outlets
Responsible for all program registrations including the collection of complete documentation of all EEC initial applications and annual renewal applications.
Assist qualified families through the financial support program process. Work with families through to compile required documentation for financial support programs.
Process all terminations in Spirit (or other applicable YMCA registration software) in a timely manner
Manage wait list and enter attendance for children with EEC subsidies in the central CCFA data base (Child Care Financial Assistance)
Maintain a complete and systematic set of records of the financial transactions in the program.
Work with the Child Development Business Office to conduct regular internal audits.
Maintain organized and updated files for all EEC and Voucher Children
Additional responsibilities as deemed necessary by supervisor and program needs

Critical Skills and Attributes
Clear communication, attentiveness, effective listening skills and being proactive
High attention to detail
Strong work ethic
Works well on a team and is a team player
Positive attitude and contributes to a positive work environment
Displays high degree of professionalism
Patient and able to work well under pressure
Able to solve problems independently and in a team environment
Education and Experience:
2-5 years’ experience in a Business Office Environment preferred
Knowledge of standards, state, and local childcare licensing requirements preferred
Proven ability to function as a team member
Knowledge of accounting methods and practices and ability to oversee budget and fiscal bookkeeping
Ability to work in a multi-cultural, interdisciplinary environment and with diverse community-based agencies
Ability to work with staff, parents, and others from diverse backgrounds
Excellent verbal and written communication skills
Ability to gather and analyze data and write concise, accurate reports
Bachelor’s degree in accounting or related field preferred

Work Environment:
The noise level in the work environment is usually moderate
Evening work is expected and may be required
Some travel may be required

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands, handle, or feel objects, tools, or controls, talk and listen. The employee frequently is required to sit and reach with hands and arms.
The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
Must be able to commute between multiple program locations and around the community to attend meetings and events.

Required

Training/Certifications

(After Hiring):
Child Abuse Prevention (within 30 days of employment)
Respect in the Workplace and Sexual Harassment (within 30 days of employment)
Team Leader Certification (within 90 days of employment)
EEC Financial Assistance Policy Guide
Child Care Financial Assistance System (CCFA)
YMCA Internal Software
Listen 360
Others to be determined

#J-18808-Ljbffr