Enrollment Specialist/Secretary

Job Purpose

The Enrollment Specialist/Secretary will be responsible for the organization and coordination of office operations, procedures, and resources to facilitate organizational effectiveness and efficiency and is responsible for supporting recruitment and successful enrollment of students. 

Duties and Responsibilities

Primary job duties and responsibilities:

Customer Relations Responsibilities

• Communicates with customers, employees, and other individuals to answer questions, disseminate, or explain information and address complaints. 
• Efficiently and effectively handles customer inquiries and complaints. 
• Maintains a safe and secure working environment. 
• Establishes a presence in the community for outreach and recruiting purposes. 
• Supports in providing enrollment counseling for incoming students and families.
• Establishes a rapport with local and regional high schools and/or colleges. 
• Participates in local community events to increase community awareness of the school and recruit enrollment. 

Administrative Responsibilities

• Designs, implements, and maintains filing systems.
• Establishes and monitors procedures for record keeping. 
• Ensures security, integrity, and confidentiality of data. 
• Designs and implements office policies and procedures and maintain office supplies inventory.
• Demonstrates dedication, commitment, good character, honesty, integrity, and professionalism. 
• Understands, abides by and implements the policies, directives and guidelines set forth by the management company. 
• Performs other related duties as assigned. 

Qualifications, Education and Experience

Necessary and desirable qualifications include, but are not limited to, the following:

• Must have a passion for improving educational opportunities for urban students and for building a strong, mission-driven organization. 
• commitment to continued personal and professional growth, and a commitment to the company’s mission, vision, and growth.
• Knowledgeable of clerical practices and procedures. 
• Excellent communication skills and strong interpersonal skills. 
• Exceptional organizational and planning skills. 
• Exceptional work and time management. 
• Attention to detail and high level of accuracy. 
• Ability to take initiative and be flexible. 
• Proficiency in the use of technology 
• Education Preferred:
• High school diploma or equivalent 
• Experience preferred:
• 1–3 years of office experience and proven experience working with customers
• Supervisory experience a plus 

Working Conditions

This job is performed in a generally clean and healthy environment. May work with challenging students at times. 

Physical Requirements

The usual and customary methods of performing the job’s functions require the following physical demands: some lifting, carrying, pushing, and/or pulling; and significant fine finger dexterity. 

Reasonable accommodations can be made to employees with qualified disabilities who can perform the essential functions of the job, so long as there is no undue hardship created upon the organization or other employees within the organization.

Supervision Received

Occasional, minimal guidance, but follows established work methods.

Direct Reports

None.

Conclusion

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed within this job. However, this job description is not intended to be an exhaustive list of responsibilities, duties, qualifications, or physical demands associated with the position.