Enterprise Atlassian Administrator

Description

Arrow International is the world's largest manufacturer and supplier of charitable gaming products and solutions. We produce and distribute a wide array of products including consumables (pull tab tickets, bingo paper and ink, etc.) as well as world class, state-of-the-art, electronic gaming products. Our products are sold, installed, and operated in numerous social and gaming venues around the world. We continue to grow at a record pace and offer this exciting career opportunity to join our team where we are focused on attracting and engaging exceptional talent, empowering colleagues to achieve fulfilling careers, and creating fun and engaging products that are second to none for our customers. This is an on-site role located in our Cleveland, Ohio, headquarters.

Position Summary

We are seeking an experienced Atlassian Enterprise Administrator to lead the administration, optimization, and expansion of our enterprise-wide Atlassian ecosystem in support of both our R&D operations and enterprise IT systems.

This role plays a key part in the success of our charitable gaming product development lifecycle, helping to enable high-performing software and hardware engineering teams, as well as compliance-driven business processes. The administrator will partner across R&D, Enterprise IT, QA, Product Management, Compliance, and Operations to ensure that our Atlassian tools drive agility, collaboration, and traceability.

Our technology stack supports the entire lifecycle of electronic charitable gaming products — from game and systems design through hardware and software development, regulatory certification, deployment, and field service. Atlassian tools are essential to this ecosystem.

Primary Roles and Responsibilities

Enterprise Atlassian Administration

• Configure, manage, and optimize Jira Software, Jira Service Management, Confluence, Bitbucket, and      associated plugins to support R&D, ITSM, and business workflows.
• Manage Data Center and Cloud Atlassian environments, as applicable.
• Maintain system health, scalability, and performance through proactive monitoring and upgrades.
• Own integrations with development tools (e.g. GitHub, Bitbucket Pipelines, Jenkins), identity management (LDAP/AD, SSO), and reporting systems.

Support for R&D Lifecycle

• Design and administer advanced Jira workflows supporting:
  • Agile software and hardware development
  • SQA and compliance tracking
  • Regulatory submission and release management
  • Product deployment and field issue management
• Implement Confluence knowledge bases for engineering standards, design documentation, and compliance reporting.
• Partner with R&D teams to enhance collaboration and traceability across the entire product lifecycle.

Support for Enterprise IT

• Manage Jira Service Management for ITSM processes such as incident, change, and asset management.
• Support enterprise project tracking and cross-departmental collaboration.

Governance & Compliance

• Enforce governance standards for tool usage and change management.
• Ensure data integrity and traceability to meet regulatory requirements for charitable gaming jurisdictions.
• Maintain compliance with internal security policies and external standards.

Continuous Improvement & Innovation

• Identify and implement opportunities for automation and efficiency gains.
• Evaluate and introduce new plugins, features, and integrations to support evolving needs.
• Stay current with Atlassian product roadmaps and emerging best practices in R&D and enterprise environments.

Requirements

Required Qualifications

• 4+ years of experience administering Atlassian products in an enterprise or R&D setting.
• Deep expertise in Jira Software and Confluence administration.
• Strong understanding of advanced Jira configurations (workflows, permissions, custom fields, schemes, automation).
• Experience integrating Atlassian tools with CI/CD pipelines (e.g. Jenkins, Bitbucket Pipelines, GitHub).
• Familiarity with ITSM best practices and administering Jira Service Management.
• Experience managing user directories (LDAP/AD, SSO/SAML, Crowd).
• Solid understanding of Agile, DevOps, and compliance-driven development.

Preferred Qualifications

• Atlassian Certified Professional (ACP) in Jira or Confluence Administration.
• Experience with Atlassian Data Center and Cloud migrations.
• Background supporting regulated environments (gaming, financial services, healthcare, etc.).
• Experience with reporting and audit trails for compliance purposes.

Why Join Us?

• Be a core contributor to the development of cutting-edge charitable gaming products used nationwide.
• Help bridge enterprise IT and R&D innovation, driving process excellence across the organization.
• Work in a collaborative, fast-paced environment with a mix of software, hardware, and regulatory disciplines.
• Enjoy opportunities for professional growth as we modernize and scale our technology stack.